Endpoint Protection

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  • 1.  New Risk Detected - File / Entry Unavailable

    Posted Apr 11, 2014 12:07 PM

    Hey there -

     

    About a month ago I upgraded to SEP 12.1.4 and I am loving the new feature to report risks as they are indentified.  Today I recieved a Risk Alert that was very vague and generic.  The Risk was a "WS.Reputation. 1 Malware" and the File / Entry was "Unavailable".

     

    What would make it unavailable?  Is there any way to get around this in the future so we know when the alert comes in as to what file it is classifying as a risk?

     

    Thanks!



  • 2.  RE: New Risk Detected - File / Entry Unavailable

    Posted Apr 11, 2014 12:10 PM

    It usually means that file was deleted immediately before making it to the HDD. I see these now and then. Do you have any other corresponding logs near that time?

    https://www-secure.symantec.com/connect/forums/downloader-filename-location-unavailable



  • 3.  RE: New Risk Detected - File / Entry Unavailable

    Posted Apr 11, 2014 12:21 PM

    Please check this

    http://www.symantec.com/connect/forums/file-path-unavailable



  • 4.  RE: New Risk Detected - File / Entry Unavailable

    Posted Apr 11, 2014 12:26 PM

    "Unavailable" filename and path for Tracking Cookies detections after a scan

    http://www.symantec.com/business/support/index?page=content&id=TECH155119

    Risk Log at SEPM shows Virus Found (Details Pending) under Event Actual Action but Filepath shows unavailable

     

     













     
    Article:TECH139588  | Created: 2010-09-12  | Updated: 2012-08-18  | Article URL http://www.symantec.com/docs/TECH139588  
     

     



  • 5.  RE: New Risk Detected - File / Entry Unavailable

    Posted Apr 27, 2014 01:30 AM

    Do you need more help here ?