New tape drive going offline
We recently had to replace our tape drive and got a Dell LTO4 (IBM HH4) with a new 6Gbps SAS HBA controller. I can inventory a cartridge (shows blank as they are) but if I attempt to create a small backup job it throws the drive offline.
I've made sure that all patches are in place, we're running 2010R3 w/SP2 and hotfixes found by LiveUpdate. The controller driver is updated through Device Manager. When BE reports the drive offline Device Manager still shows the drive is fine. Updated the driver for the tape drive and is using the Symantec driver.
What could be causing this? Is the driver or controller not supported?