New Tape not being seen in Drive
Created: 23 Nov 2012 | Updated: 29 Nov 2012 | 8 comments
This issue has been solved. See solution.
Hi Guys,
When I put a new tape in to a single Quantum tape drive it is not being seen. If I put a used tape in it is still not being seen.
If I restart the BE 2012 services the tapes are being seen.
I have even tried a inventory but it doesn't work as it says there is no media inserted.
I have another server with a Quantum drive that I don't have an issue with this.
How do I get this tape drive to see media when it is inserted?
John.
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Hi
Please ensure BE 2012 is fully patched with sp1a and other updates , in device manager ensure tape drive is using latest symantec drivers
If all this is set up then use the h/w tool for the tape drive having issue and try to see from there if you are able to scan and perform read or write operation
Thanks
Sameer
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Hi Sameer,
The tape drive is using the Quantum tape driver, how do I get the Symantec one?
I have Version 14 Rec 1798 installed. Checked Live UPdate and no updates available.
John.
Hi
1 First of all BE 2012 should be on sp1a with 3 updates so check again what updates you have installed for same
2 To install latest symantec drivers please check link below
http://www.symantec.com/docs/TECH17931
3 Once done do a power cycle but powering off the server and library & then power on the rape drive first and wait for it to intialize and then power on the media server finally
Thanks
Sameer
Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.
I have installed the Symantec tape driver, I am now verifying the SP1a and the the three updates.
The driver install requires a restart which I will do tonight.
John.
OK I am now getting closer.
Now when I put in a tape I just do an inventory but surely it should automatically pick up new tapes inserted.
Hi
Not sure what you want to say ,but yes whenever put a new tape in do inventory for BE
Thanks
Sameer
Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.
In my other server I don't have to do that it auto recognises a new tape!!!
If you are using barcode labels and you import a tape, you don't need to do any inventory.
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