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New Trial Install "Unable to Communicate with the reporting component"

Created: 25 Aug 2008 • Updated: 21 May 2010 | 2 comments
This issue has been solved. See solution.

Hi

 

I'm trying out the trialware for Endpoint Protection.

 

Client deployment is so far going ok, policies have been set etc..

 

However, whenever I log into he Manager Console I receive the error "Unable to Communicate with the reporting component"

 

Any ideas how to resolve this? The Home/Monitors/Reports tabs are all blank I assume due to this problem.

 

Thanks

 

-Rich

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Hear4U's picture

Hi RichNYC,

 

I wanted to see if you have resolved the issue you are having?  I am the new SEP Community Admin, and will be on these boards often to ensure folks such as yourself are able to resolve issues.  The link below may help in the future, to our SEP Knowledge Base:

 

 

http://www.symantec.com/business/support/overview.jsp?pid=54619

 

Best,

 

Eric

check out the community at www.infoblox.com/community

Aniket Amdekar's picture

Hi You may want to try the documents below:

https://www-secure.symantec.com/connect/articles/h...

Unable to communicate with the reporting component after logging to the Symantec Endpoint Protection Manager
http://service1.symantec.com/support/ent-security....

Error: "Unable to communicate with the reporting component" when opening Symantec Endpoint Protection Manager (Embedded Database)
http://service1.symantec.com/support/ent-security....

"Java-1" error or "Unable to communicate with the reporting component" error after installing the Symantec Endpoint Protection Manager using SQL and Windows Authentication
http://service1.symantec.com/support/ent-security....

Cheers,
Aniket

SOLUTION