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In New Windows 7 installation latest sep i.e. 12.1.3001.165 does not installed.

Created: 08 Aug 2013 • Updated: 08 Aug 2013 | 9 comments

Dear All,

I am having problem with latest sep 12.1.3001.165. it is being given rollback error. I have installed fresh windows 7 enterprise. then when I am going to install latest sep 12.1.3001.165 it gives roll back error every time . when I checked events logs it shows installer failed with event id 11708. Please help me out on these.

In New Windows 7 installation latest sep i.e. 12.1.3001.165 does not installed.

Thanks and Regard

Gautam Hiwale.

Operating Systems:

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gautamhiwale's picture

Hii pete_4u2002,

Thank you for quick responce but you mentioned logs not in there .  i find only below files in temp folders.


pete_4u2002's picture

are you using the custom package? if yes, have you changed the log location?

can you serach the drives for this log?

if not, can you use msi with switches to generate the log.

AJ_01's picture

Check the articles

Installation of SEPM 12.1 fails
Article:TECH168166 | Created: 2011-08-26 | Updated: 2012-07-28 | Article URL
SEP client installation rolls back at creating install cache.
Article:TECH167813 | Created: 2011-08-23 | Updated: 2012-06-05 | Article URL



AjinBabu's picture


Are u installing locally or remotely?

Have you customized your package ?

Default log location is %temp%, fie name will be SEP_INST.log



Sandeep Joshi's picture

Use a Unmanaged client package and remove all .zip * files from the package. Which is all types of Virus defs file and than try installation and update the thread.

STS Symantec Endpoint Protection

Sumit G's picture

Not sure that it can help you or not but try it

If possible then share the event which can generate while rollback


Sumit G.