Well this isn't the Official way, but here's what I do.

I make sure I have a good backup of the Altiris_Incidents database on your server, then I backup the entire "Helpdesk" folder that is located under "C:\program files\altiris"

It really depends on what type of information you're editing, but that should cover it.

thanks for the help. Thats what I needed.

I would grab all of the export of the registry from
HKLM\SOFWTARE\ALTIRIS.

-jgo

In our organization, we start by exporting all the rules, categories, and all settings under the ADMIN menu. Also, we copy all our server files that have our customizations: d$\Altiris\Helpdesk\AeXHD\templates

Then we pull a disk from our mirrored drives so we can always go back to that in a pinch. In addition, we have a back up the database in case we need to overwrite a specific table.

Na Uh