Newbie Needing Helpdesk Backup procedures
hermant
January 28th, 2009
Howdy all,
I am a newbie to Altiris and have been trying to find procedures to backup the helpdesk before I start editing it. I have many helpful ideas on editing the helpdesk but I don't know what to back up yet. Everything I find says back up before I proceed but I don't want to miss anything.
Thanks for any help
Filed under: Endpoint Management and Virtualization
Backup Helpdesk
Well this isn't the Official way, but here's what I do.
I make sure I have a good backup of the Altiris_Incidents database on your server, then I backup the entire "Helpdesk" folder that is located under "C:\program files\altiris"
It really depends on what type of information you're editing, but that should cover it.
- Matt
thanks for the help
thanks for the help. Thats what I needed.
Reg files too
I would grab all of the export of the registry from
HKLM\SOFWTARE\ALTIRIS.
-jgo
John Golembiewski
Midwest Practice Principal
ITS Partners
Jgo@itsdelivers
Backup Help Desk
In our organization, we start by exporting all the rules, categories, and all settings under the ADMIN menu. Also, we copy all our server files that have our customizations: d$\Altiris\Helpdesk\AeXHD\templates
Then we pull a disk from our mirrored drives so we can always go back to that in a pinch. In addition, we have a back up the database in case we need to overwrite a specific table.
...
Na Uh
John Golembiewski
Midwest Practice Principal
ITS Partners
Jgo@itsdelivers
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