Endpoint Protection Small Business Edition

Hi All,

In One of my client having windows 7,   I Installed sep 12.1 client package. 

1. It is showing self managed :-I have tried by replacing sylink.xml file but it is showing same.

2. At the task bar symantec shield it is showing No connection to smc service.

and it is taking too much time for opening client user interface. 

if the services cannot be started, reinstall the client

Have a look at the general communication troubleshooting document:

http://www.symantec.com/docs/HOWTO55017

...what SEP 12.1 version are you using?

 

There have been already cases where the cause of the problem was a broken installation:

http://www.symantec.com/docs/TECH164993

...please try to cleanup /remove the currently installed product and reinstall it - if you can with the newest 12.1 RU2 version.

 

are the SEP services started, can you check?

check this link

http://www.symantec.com/business/support/index?page=content&id=TECH164993

Find the attach forum and try the Mithun shared Troubleshoot links

http://www.symantec.com/connect/forums/smc-has-no-connection-smc-services

Hi Pate, Service are started. and I also repaired the client.

I will try reinstall the client at last.First I want to troubleshoot.

Hi SebastianZ, I am using 12.1 RU1 MP1

Hi gsp_sepm, Thanks for the thread I will try it and will let u know the outcome.

Do you see the problem on several machines or is only one client affected? For starters go with the provided documentation for troubleshooting but as mentioned it may be as well caused by corrupted installation/update.

Hi Sebastian, This is seen recently in two machine. I ran cleanwipe in 1 of the client and reinstall problem is solved but i think reinstall is not the only solution.

HI,

Check UAC and windows firewall should be disable ?

 

Hello,

I thing sep is not in stalled properly, Even disable the UAC on the system.

Please go through the below.

1. Run NPE tool on the system
2. Run Cleanwipe Utility version 12.1
3. Again install Symantec Endpoint Protection 12.1 client
4. Reboot the system and then check.

Ashish, I have checked both are disabled.

Dear All, I have tried all but no solution.Finally In this machine also I have ran cleanwipe and reinstall sep client problem is solved. Thanks All. Regards, Zafar

Yes, as mentioned in my previous post = most probably the troublesome/corrupted installation was the cause here - in such case there is quite little field for troubleshooting - reinstall is the best way to go.

Nice to hear your issue resolved. But have you tried the Mithun links which are attach in my above comment forum?

Yes sebastian,...

Thanks for the support..