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No connection to smc service

Created: 31 Jan 2013 • Updated: 30 Mar 2013 | 17 comments
zafar1907's picture
This issue has been solved. See solution.

Hi All,

In One of my client having windows 7,   I Installed sep 12.1 client package. 

1. It is showing self managed :-I have tried by replacing sylink.xml file but it is showing same.

2. At the task bar symantec shield it is showing No connection to smc service.

and it is taking too much time for opening client user interface. 

Comments 17 CommentsJump to latest comment

pete_4u2002's picture

if the services cannot be started, reinstall the client

SebastianZ's picture

Have a look at the general communication troubleshooting document:

http://www.symantec.com/docs/HOWTO55017

...what SEP 12.1 version are you using?

 

There have been already cases where the cause of the problem was a broken installation:

http://www.symantec.com/docs/TECH164993

...please try to cleanup /remove the currently installed product and reinstall it - if you can with the newest 12.1 RU2 version.

 

zafar1907's picture

Hi Pate,

Service are started.
and I also repaired the client.

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

zafar1907's picture

I will try reinstall the client at last.First I want to troubleshoot.

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

zafar1907's picture

Hi SebastianZ,

I am using 12.1 RU1 MP1

Thanks and Regards,

Mohammad zafar

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zafar1907's picture

Hi gsp_sepm,

Thanks for the thread I will try it and will let u know the outcome.

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

SebastianZ's picture

Do you see the problem on several machines or is only one client affected? For starters go with the provided documentation for troubleshooting but as mentioned it may be as well caused by corrupted installation/update.

zafar1907's picture

Hi Sebastian,

This is seen recently in two machine.
I ran cleanwipe in 1 of the client and reinstall problem is solved but i think
reinstall is not the only solution.

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

Ashish-Sharma's picture

HI,

Check UAC and windows firewall should be disable ?

Thanks In Advance

Ashish Sharma

 

 

Ambesh_444's picture

 

Hello,

I thing sep is not in stalled properly, Even disable the UAC on the system.

Please go through the below.

  1. Run NPE tool on the system
  2. Run Cleanwipe Utility version 12.1
  3. Again install Symantec Endpoint Protection 12.1 client
  4. Reboot the system and then check.

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

zafar1907's picture

Ashish,

I have checked both are disabled.

Thanks and Regards,

Mohammad zafar

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zafar1907's picture

Dear All,

I have tried all but no solution.Finally In this machine also I have ran cleanwipe and reinstall sep client problem is solved.

Thanks All.

Regards,
Zafar

Thanks and Regards,

Mohammad zafar

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SOLUTION
SebastianZ's picture

Yes, as mentioned in my previous post = most probably the troublesome/corrupted installation was the cause here - in such case there is quite little field for troubleshooting - reinstall is the best way to go.

consoleadmin's picture

Nice to hear your issue resolved. But have you tried the Mithun links which are attach in my above comment forum?

Thanks.

zafar1907's picture

Yes sebastian,...

Thanks for the support..

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....