No Contact permissions when IM is submitted
I have looked at incidents coming in from phone supporters, who use "Sumbit Advanced Incident".
What I noticed, was, there are no permissions for the affected user in proces view.
If the incident is created by SubmitGeneral workflow, there both submitter and affected has the right permissions for the IM.
Anyone can tell me why ? and how to fix it .
INFO : running SD 7.1.1