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No Content for valid URL when logged in

Created: 03 Jul 2012 • Updated: 03 Jul 2012 | 10 comments
STHN's picture

This morning i observed something odd.

I tried to open http://www.symantec.com/business/support/index?pag... and just got a page like in img1.

Telling me, that fpr this URL no content could be displayed and this could be because of two reasons:

  • No aricle is linked to this URL.
  • The article is protected and I need to log in.

I got this feeling that that i just need to log out and it will show me the desired article. And it did. See img2.

I would be delighted if someone told me something about this strange behaviour and how to avoid it.

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Kevin's picture

Sebaha,

The content you're linking to[1] is not part of Connect so we (the Connect team) have no control over how the page displays.

For what it's worth, I was able to click on the link and was able to see the page in full

[1] http://www.symantec.com/business/support/index?page=content&id=TECH12489

STHN's picture

Thank you for your reply, Kevin. I'm sorry, this was intended to be posted in the SymWISE section. I've moved it.

PMCS GmbH & Co. KG - Consulting und Support für Altiris/SEP/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!

Ian_C.'s picture

This happens all too often.

Simply going back to the calling page and clicking on the link again also displays the article. No need to log out.

& I puposefully put the first line in large font.

Please mark the post that best solves your problem as the answer to this thread.
STHN's picture

signed!

But unfotunately, for me, this doesn't work sometimes either sad

PMCS GmbH & Co. KG - Consulting und Support für Altiris/SEP/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!

SuperBrain's picture

Hi Sebaha, 

The article TECH12489 is currently only available in English locale. This may have happened coz you were attempting to open the article in a language other than English and since TECH12489 is only available in English locale, it didnt open on the non-english search.

When you logged out, you were directed to the English page, and since that technote is available in English language, you were able to access it.

 

STHN's picture

Hey Bhavik,

thanks for your hint.

I search and read TECH-Articles basically in english. But maybe my language setting didn't agree with that for the moment ;)

Since I didn't experiance the issue for a while I'm happy now.

Thanks all!

PMCS GmbH & Co. KG - Consulting und Support für Altiris/SEP/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!

SuperBrain's picture

Alrite! sounds good!

Cheers!

Ian_C.'s picture

Hi. This still happened to me this last week.

In IE, my language settings are

  1. en-NZ
  2. en

So I should always see them in English.

Please mark the post that best solves your problem as the answer to this thread.
SuperBrain's picture

Hey Ian,

If you are accessing the article from English version of Backup Exec Product Landing Page (i.e. http://www.symantec.com/business/support/index?page=landing&key=15047)

Thn you should see the article in English.

Can you provide the TECH ID of that article which did not open for you?

Ian_C.'s picture

Dear Bhavik.

Would you believe it, I clicked the link in your thread and got directed to the general documentation page. This was the full URL in my address bar at the time: http://www.symantec.com/business/support/index?page=home&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D13478281142847b3El83wn1Lnp653ul7T9rG5z18r2h7dQUuAp

Clicking back and then on the link again brought me to the English page of Backup Exec. The OP gave an example of an Deployment Solution article and I am mostly in the Endpoint Protection section. So, this seems to be a system wide issue.

Please note that at the time, I was signed into Connect but no other Symantec content like MySupport (Monday morning, everything had timed out over the weekend).

Please mark the post that best solves your problem as the answer to this thread.