Video Screencast Help

No Details for error message: The resource could not be backed up because an error occurred while connecting to Backup Exec for Windows

Created: 04 Sep 2013 • Updated: 05 Sep 2013 | 6 comments
This issue has been solved. See solution.

Hi community members,

 

Im running Symantec Backup Exec 11d and I get the following error when trying to run a job that backes up BackupExec information:

 

The resource could not be backed up because an error occurred while connecting to Backup Exec for Windows

 

The problem is that error log doesnt tell me what machine it is failing on.  Is there any way to find this out?

 

 

Operating Systems:

Comments 6 CommentsJump to latest comment

Jaydeep S's picture

Is the Backup Exec Remote Agent running on that Server? Look in the Event viewer for any Event ID 1000. Also, if the Agent is not running, is there any other application using port 10000

SOLUTION
Donald Eady's picture

Please verify that the remote agent for windows is started/running on the exchange server that you are trying to backup 

I hope this posting was helpful

  

Kunal.Mudliyar's picture

Check the restore selections , it will tell you what all servers were backed up.

Technical Support

Symantec

Kunal.Mudliyar's picture

I would suggest you to keep the 11d and the remote agent on exchange updated .

Check the 11d section on

http://www.symantec.com/docs/TECH66724

 

Technical Support

Symantec

formermaritimer's picture

Exchange wasnt an issue here.  It was the remote agent on the actual backup server itself that was stopped for some unknown reason, so I restarted it, rerun the job and it was fine.  The only thing it seemed to affect was the job that collects information for BackupExec, but not the normal backup jobs.

 

Thanks for your help folks.