No Email Alerts on Fail
Created: 11 Sep 2012 | Updated: 12 Sep 2012 | 19 comments
BE 2010 R3 5204 (x64) w/SP2.
When jobs fail I am not getting an email alert. Events are recorded in the event log.
Sending a test email is fine. As far as I can ell, the config for alerts on errors is correct.
WTF?
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I don't know why the above thumbnail is a pair of sneakers. LOL!
Click it to get the other config pic.
Keep SGMon.exe running in the background while the job runs, when it fails check for the noticiation email, if no email received, check the SGmon.exe output for any Notify Return Code in the SGmon output.
Also, have you selected to attach a job log to be sent via email with the notifications?
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No job log and i did not see anything for Notify Return Code.
However, I might be missing something. What needs to be checked off in SGMon?
Select:
- Job Engine, RAWS, Agent Browser
- Backup Exec Server
If Backup Exec is unable to send the notification out on Job Failure, there should be a Notify Return Code in the SGmon output (which should be generated about the same time the job failed)
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OK, I have those selected, the test job is set to notify, nothing happens, and there isn't anything in the log file.
Ok, can you go to your exchange server and check the message queue to make sure the notificaiton emails are not getting stuck in message queues?
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Nothing stuck in the queue.
Here is a log of another test run that failed (and I did select to notify on it).
Can you run an actual backup job (not a test run) and configure it to send an email notfication to see if it works?
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OK, I think I see the problem. A while back I had to re-create all my jobs, and apparently I forgot to enable each job's Notification for the email.
Which is stupid that you have to do this for EVERY job. A global alert woul make much more sense.
Good to know your issue is fixed!
I suggest you go to the Idea's section and submit your idea, if it gets enough votes, dev team may respond...
https://www-secure.symantec.com/connect/backup-and-recovery/ideas
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I am running another test to see if it works.
Ok sure, don't forget to enable SGmon.exe. In case it fails to send a notification, we'l have a debug to look at...
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Ok, here is the failed log. I do see a NOTIFY section in this one, yet no email.
I see a Notify Return Code:130003
Follow these technotes to resolve your issue:
http://www.symantec.com/docs/TECH127000
http://www.symantec.com/docs/TECH47425
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127000 seems to have fixed it.
OK, now I am getting alerts on Job Success. I don't have the any alerts for that in Tools - Configure Alert Categories.
Nor do I have Assign Recippients to Alert Categories set for anything other then the "X" and "?" categories.
You have configured the Alert to be sent in the Job Properties. This means, it is a job specific alert, whatever happens with the job, receipients will be notified.
1. Uncheck all Receipents from the Job Properties - Notification settings.
2. Go to Tools - Options - Alert Categories -
a. Disable notifications for Job Success
b. Enable notifications for Job Failed - Click on Receipients and select the required receipients.
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If the above reply resolved your problem, please mark it as your Solution.
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