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No Entity was found restoring some folders

Created: 27 Nov 2012 • Updated: 28 Nov 2012 | 22 comments
Andre_Torres's picture
This issue has been solved. See solution.

Hello my friends, here I am again,

 

the problem is this, I have a requisition for restoring a folder, so I've gone in restore, gone where the folder I need to restore is and BAM, it gives me the error message "No Entity Was Found". Tried to increase the backup window and the error continues. Looking in the problem, most of folders in the same directory don't gives error, but, as murphy's law, only the critical folders in this parent folder do this error.

 

Oh, and looking the reports of this policy, all jobs exited with status 0.

 

Anyone knows this message, and how can I workaround and restore the files?

 

 

NetBackup 7.5.0.4

Master Server: HP-UX IA64

Client where the folder is: SuSe 2.6 with NetBackup 7.5.0.4

Comments 22 CommentsJump to latest comment

revaroo's picture

It's simply not finding the files in the catalog. Have you selected the correct type of backup?

 

Andre_Torres's picture

Sure. It is in a Linux, and type is standard, so, yeah, I'm selecting the correct type.

Marianne's picture

'No entity found' means that 'for the parameters that you have specified, no entity was found'.

So, you need to carefully check ALL of the parameters.

Please post output of the policy completing with status 0:

bppllist <policy-name> -U

as well as what you need to restore.

Unless policy is backing up ALL_LOCAL_DRIVES, how sure are you that all required contents is getting backed up?

Let us start by having a look at policy config. Based on that, we will let you know what else we need...

 

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Andre_Torres's picture

 

Policy Name:       <policy name>
 
  Policy Type:         Standard
  Active:              yes
  Effective date:      06/17/2002 12:00:00
  Client Compress:     no
  Follow NFS Mounts:   no
  Cross Mount Points:  yes
  Collect TIR info:    no
  Block Incremental:   no
  Mult. Data Streams:  yes
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     0
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           <Storage Unit>
  Volume Pool:         Netware
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    no
  Application Discovery:      no
  Discovery Lifetime:      0 seconds
ASC Application and attributes: (none defined)
 
  Granular Restore Info:  no
  Ignore Client Direct:  no
Enable Metadata Indexing:  no
Index server name:  NULL
  Use Accelerator:  no
  HW/OS/Client:  Linux         SuSE2.6       <Server Name>
 
  Include:  NEW_STREAM
            /media/nss/SYS_K1/
            /media/nss/VOL1/
            /media/nss/VOL2/
            /media/nss/IPRINT/
            /backup/
            NEW_STREAM
            /media/nss/VOL3/
            /media/nss/SYS_K/
 
  Schedule:              <schedule name>
    Type:                Differential Incremental Backup
    Frequency:           every 1 day
    Maximum MPX:         1
    Synthetic:           0
    Checksum Change Detection: 0
    PFI Recovery:        0
    Retention Level:     8 (1 year)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
      EXCLUDE DATE 0 - 08/15/2004
      EXCLUDE DATE 1 - 10/30/2004
      EXCLUDE DATE 2 - 10/31/2004
      EXCLUDE DATE 3 - 07/02/2005
      EXCLUDE DATE 4 - 03/24/2006
      EXCLUDE DATE 5 - 09/25/2007
      EXCLUDE DATE 6 - 10/15/2007
      EXCLUDE DATE 7 - 11/01/2007
      EXCLUDE DATE 8 - 11/15/2007
      EXCLUDE DATE 9 - 12/01/2007
      EXCLUDE DATE 10 - 12/15/2007
      EXCLUDE DATE 11 - 01/01/2008
      EXCLUDE DATE 12 - 01/15/2008
      EXCLUDE DATE 13 - 02/01/2008
      EXCLUDE DATE 14 - 02/15/2008
      EXCLUDE DATE 15 - 03/01/2008
      EXCLUDE DATE 16 - 03/15/2008
      EXCLUDE DATE 17 - 04/01/2008
      EXCLUDE DATE 18 - 04/15/2008
      EXCLUDE DATE 19 - 05/01/2008
      EXCLUDE DATE 20 - 05/15/2008
      EXCLUDE DATE 21 - 06/01/2008
      EXCLUDE DATE 22 - 06/15/2008
      EXCLUDE DATE 23 - 07/01/2008
      EXCLUDE DATE 24 - 07/15/2008
      EXCLUDE DATE 25 - 08/01/2008
      EXCLUDE DATE 26 - 08/15/2008
      EXCLUDE DATE 27 - 09/01/2008
      EXCLUDE DATE 28 - 09/15/2008
      EXCLUDE DATE 29 - 10/01/2008
      EXCLUDE DATE 30 - 10/15/2008
      EXCLUDE DATE 31 - 10/30/2008
      EXCLUDE DATE 32 - 11/13/2008
      EXCLUDE DATE 33 - 11/29/2008
      EXCLUDE DATE 34 - 12/13/2008
      EXCLUDE DATE 35 - 06/26/2009
      EXCLUDE DATE 36 - 06/15/2010
      EXCLUDE DATE 37 - 09/18/2010
    Residence is Storage Lifecycle Policy:         0
    Schedule indexing:     0
    Daily Windows:
 
 
 
 
 
####################################################################
 
I need to restore a file in a subdirectory under /media/nss/VOL1/
Mark_Solutions's picture

Also check the exclusions on that client
This normally happens during an incremental backup when nothing has changed so the job ends with
0 but nothing has been backed up
Likewise with exclusions where the folder is backed up but not the files which gives the same.error

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Mark_Solutions's picture

Does the nss have a relevance to what it is?
The policy says not to follow network systems - how is that location mounted?
Again - check for excludes
Also look in the catalog for that image or the client backup report to see how many kb were actually backed up

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Marianne's picture

"Cross mount points' should cover everything  under  /media/nss/VOL1/ , even if folder is another mount point and not just a folder....

Question now is - when was folder created? Did it contain anything when backup ran? 
Without verbose bpbkar log it is difficult to say...

Please check output of bplist on the master server:

bplist -t 0 -C <client-name> -s <mm/dd/yyyy> -e <mm/dd/yyyy> -R 4 /media/nss/VOL1/
(-s = start date, -e = end date)
 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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Jim Horalek's picture

Most of the time I have seen "No Enty Found" it was a DNS issue. Short name vs Long names(FQDN).

Try looking for the client with the other name.

thesanman's picture

I note your exclude dates go way to 2004 yet your policy output only lists a single schedule, a differential incremental with a 1 year retention.  Is this the only schedule you have for this policy and are the files that you are trying to restore older than 1 year?  If so it would seem to me that with no full backup any unmodified files older than one year are not being retained.

 

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Andre_Torres's picture

Well we've managed to identify the problem. Some folders have special characters, such as 'Ç', '~', '^'. As the words are written in portuguese. 

 

Restoring the above directory, it returns everything, including the folders with this characters, but this workaround can't be done everytime, as we have very huge folders, and renaming the folders is not an option, because it will lose a lot of network mappings, and we can't afford remapping hundreds of computers. 

 

So, knowing now, what is the cause of the problem, I want a tip to what can we done to solve once and for all this problem.

Marianne's picture

Try using command line - bplist and bprestore.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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Mark_Solutions's picture

Have you tried using a Windows Admin Console - probably give the same result but may be worth a try?

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

SOLUTION
Andre_Torres's picture

I've used the Java Management Console. Is there a difference?

revaroo's picture

Yes one is Java based the other isn't!

Andre_Torres's picture

So, how can I use this Windows Admin Console? Because I've tried using Xming and Putty, and running the jnbSA file, and the error persisted.

revaroo's picture

jnbSA is the java console. The Admin console is installed directly on a Windows OS.

Marianne's picture

Rather than using Xming, install the Java Console on your Windows desktop. 

We have see other issues with Xming that is not present when using Java Console on Windows desktop. Use the Windows Installation media, Addons folder, select x86 or x64, then JavaInstallFiles.

For Windows Admin Console add your desktop as SERVER on the Master. Ensure forward and Reverse lookup between your desktop and master via DNS or hosts files.
Double-click Browser.exe -> Installation -> Server Sotfware Installation -> Administrator console

Lastly consider cmd as per my suggestion above.

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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Andre_Torres's picture

When I said that I've used on the first Java Management Console I was referring to Java Console from windows installation. So the error was found first in Java Console on my windows desktop.

Marianne's picture

Please see my previous post for steps to install Windows Admin Console.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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Andre_Torres's picture

Oh god, I've completely forgot about administration console. Thanks Marianne, it worked.

Marianne's picture

Thanks for the solution, but Mark was first to suggest Windows Admin console.

I have moved solution to his post...

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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