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No EV web pages work

Created: 05 Nov 2012 | 8 comments
Rob dos Ramos's picture
Rob dos Ramos Partner Accredited
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Hi All,

 

On one of the EV servers non of the EV pages work. I know it has to do with ASP or IIS but I cannot find the problem. I performed the Dcom changes by allowing all the permissions and reentered the VSA password. No luck.

 

Took basic authentication off the EV pages. 

Running out of ideas. Any advise? Maybe I missed something basic.

 

Rob

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ZeRoC00L's picture
ZeRoC00L Partner Accredited
No EV web pages work - Comment:05 Nov 2012 : Link

What i would suggest is just delete the /EnterpriseVault/ virtual directory and the EnterpriseVaultAppPool in IIS then open a command prompt and CD to your EV install directory (i.e. C:\Program Files (x86)\Enterprise Vault)

Then run the following "cscript webapp.vbs" and press Enter.

This will recreate the EV IIS website.

If this response answers your concern, please mark it as a "solution"

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Rob dos Ramos's picture
Rob dos Ramos Partner Accredited
No EV web pages work - Comment:05 Nov 2012 : Link

Hi Zerocool,

Did not help. The usage page states I do not have permissions to view this page. (70)

Regards,

Rob

 

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ZeRoC00L's picture
ZeRoC00L Partner Accredited
No EV web pages work - Comment:05 Nov 2012 : Link

Can you run the EV Deployment scanner again, just to check if you have components (of IIS) missing ?

If this response answers your concern, please mark it as a "solution"

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Rob dos Ramos's picture
Rob dos Ramos Partner Accredited
No EV web pages work - Comment:05 Nov 2012 : Link

Search.asp: The Enterprise Vault service is not available.

Archive Explorer: The XML returned for the tree view is not as expected. (500)

Error: Unable to read the directory service for version information (70, Permission denied) 

Deployment scanner does not report any errors.

Regards,

Rob

 

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JesusWept3's picture
JesusWept3 Trusted Advisor Partner Accredited Certified
No EV web pages work - Comment:05 Nov 2012 : Link

Get a DTrace of w3wp and also make sure the permissions on the EV installation directory include Authenticated users (and make sure the permissions get inherited down to sub folders)

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Jeff Shotton's picture
Jeff Shotton Partner Accredited Certified
No EV web pages work - Comment:05 Nov 2012 : Link

Hi Rob,

Are you testing on the local server only at the moment, or also on client machines?

Do any of the pages work if you try URL's other than the server url. i.e can you visit

http://127.0.0.1/enterprisevault/

or even http://127.0.0.1/  on the local machine just to confirm that IIS is working?

what is the error code you are getting returned in the IIS logs?

Regards,

Jeff

 

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Rob dos Ramos's picture
Rob dos Ramos Partner Accredited
No EV web pages work - Comment:05 Nov 2012 : Link

 

4024 15:02:21.678 [7372] (w3wp) <1312> EV:M ClientAuthHelperImpl::GenAuthString Authentication Type: Currently impersonated user Client:(null) ==> AuthToken:rbkeva01.avusa.johnnic.dom 3bgC*****
4025 15:02:21.740 [7372] (w3wp) <1312> EV-H {DownloadContent.Page_Load} SUCCESS returned from CCFS.GetFileStream
4026 15:02:21.740 [7372] (w3wp) <1312> EV-H {DownloadContent.Page_Load}     Partial 7937910 - 7949326 - 14746624
4027 15:02:21.740 [7372] (w3wp) <1312> EV-H {DownloadContent.Page_Load}         Content-length 11417
4028 15:02:21.740 [7372] (w3wp) <1312> EV-H {DownloadContent.Page_Load}         Written 10000 to go 1417
4029 15:02:21.740 [7372] (w3wp) <1312> EV-H {DownloadContent.Page_Load}         Written 1417 to go 0
4030 15:02:21.740 [7372] (w3wp) <1312> EV-H {DownloadContent.Page_Load} Ending download of item
4031 15:02:22.021 [7372] (w3wp) <6208> EV:H VaultCoCreateInstanceEx: An error occurred - RequestedServerName = [AVUSAEVSITE], UsedServerName = [RBKEVA01], hrCCI = [0x80070005], hrResultsQI = [0x80004005], NumTried = [6], bLocalMachine = [True]
4032 15:02:22.021 [7372] (w3wp) <6208> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() failed.|Hr: 0x80070005|Retries: 6|TryLocal: true|Directory Name: AVUSAEVSITE|
4033 15:02:22.021 [7372] (w3wp) <6208> EV:H {CBaseDirectoryServiceWrapper::GetInterface} HRXEX fn trace : Error [0x80070005], ref(1): [AVUSAEVSITE], [.\DirectoryServiceWrapper.cpp, lines {619,646,671}, built Jun 29 21:09:40 2012].
4034 15:02:22.052 [7372] (w3wp) <6208> EV:H {CBaseDirectoryServiceWrapper::Invoke} HRXEX fn trace : Error [0x80070005], [.\DirectoryServiceWrapper.cpp, lines {366,372}, built Jun 29 21:09:40 2012].
4035 15:02:22.052 [7372] (w3wp) <6208> EV:H {CEnumDirectoryServiceWrapper::Invoke} HRXEX fn trace : Error [0x80070005], [.\DirectoryServiceWrapper.cpp, lines {744,762}, built Jun 29 21:09:40 2012].
4037 15:02:24.158 [7372] (w3wp) <632> EV-H {DownloadContent.Page_Load} Starting download of item
4038 15:02:24.158 [7372] (w3wp) <632> EV-H {DownloadContent.Page_Load} AUTH_USER string: .
4039 15:02:24.158 [7372] (w3wp) <632> EV-H {DownloadContent.Page_Load} Calling IAuthHelper..
AttachmentSize
webpages.zip 28.2 KB

Regards,

Rob

 

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Jeff Shotton's picture
Jeff Shotton Partner Accredited Certified
No EV web pages work - Comment:05 Nov 2012 : Link

Well what do AVUSAEVSITE and RBKEVA01 resolve to?

Is Kerberos in use? Have you set any (or need to set) service principal names (as in the following solution)

https://www-secure.symantec.com/connect/forums/ev1...

Regards,

Jeff

 

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