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No Exchange Inventory with Inventory for servers

Created: 27 Sep 2012 | 1 comment

Hi, i am not getting any exchange data showing up in any reports. We have CMS 7.1 SP2  with Inventory Pack for servers and need the exchange data but nothing shows up after the Inventory tasks are run on the exchange servers. Exchange servers are 2008 servers running Exchange 2010 are there any known issues as i cant seem to find any real information about it unless i am looking in the wrong place? Any help or guidance would be appreciated.

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michael cole's picture

See if the below works for you, Exchange is fussy with permissions. Can you let me know if this solves your issue?

MS Exchange

a. Permissions required to gather the Microsoft Exchange Server inventory

To successfully gather the inventory for Microsoft Exchange Server 2000, the user account used to run Altiris Inventory Pack for Servers 7.0 on the target computer should satisfy the following requirements:

i. The user should be a member of the Active Directory referred to by the Exchange Server.

ii. The user should be "Exchange View Only Administrator "of the Exchange Server.

iii. If the Exchange Server is installed on a Domain Controller, the specified user should also be a part of "Administrators" group in the Active Directory referred to by the Exchange Server.

iv. The user should have mailbox configured on the Exchange Server.

In case of Microsoft Exchange Server 2003, Altiris Inventory Pack for Servers 7.0 collects the inventory for Inv Srv Exchange Mailboxes data class using WMI, so the user account needs to satisfy only 1st, 2nd and 3rd of the above mentioned requirements. However, if you use /useMAPI switch to force Altiris Inventory Pack for Servers 7.0 to use MAPI approach to collect the inventory, the user account should satisfy all the above mentioned requirements.

b. Permissions required to gather Exchange Mailboxes inventory on Child Domain using /useMAPI switch

If the Active Directory and Exchange Server 2000/2003 reside on a child domain controller and the Exchange Server is referring to the Active Directory on the child domain controller itself , then

1. The user should be a member of the Active Directory referred to by the Exchange Server.

2. The user should be part of Administrators group on the Active Directory referred to by Exchange Server. The minimum privilege the user should have is "Exchange View Only Administrator".

c. The inventory for "Inv Srv Exchange Users" and "Inv Srv Exchange Mailboxes" data classes will be gathered from the closest domain controller to which the exchange server is pointing, instead of PDC (Primary Domain Controller).

Michael Cole

Remote Product Specialist

Business Critical Services