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No Go Exchange 2010 OWA with EV9.0.3

Created: 30 Oct 2012 • Updated: 01 Nov 2012 | 5 comments
This issue has been solved. See solution.

Hi,

 

I'm experiencing exactly like this, https://www-secure.symantec.com/connect/forums/owa-2010-ev-2010-archived-item-currently-unavailable .

Here is my my story.  We are currently in  the process of moving from Exchange 2003 to Exchange 2010.

Setup:

1 enterprise vault server = doing archiving on exchange 2003 ;  upgraded to version 9.0.3 a few months ago in preparation for the Exchange 2010 implementation.

1  Exchange 2003 Front End Server 

1 Exchange 2003 BackEnd Server

1 Exchange 2010 Cas / Hub server

1 Exchange 2010 Mailbox Server

Some details:

  • Access to archive via Outlook is ok.
  • OWA 2003 access to mailbox not yet transferred to exchange 2010 is still ok.
  • From OWA 2010 Archive Explorer is ok
  • From OWA 2010 can view item if i select "Click here to preview the original item"
  • From OWA 2010 can not restore or archive  -  no accessibel vaults
  • Explicitly added <add key="EnterpriseVault_ExchangeWebServicesUrl" value="https://myexch2010casserver/ews/exchange.asmx"/>
  • Enable logs on CASServer; i see it is retrieving hidden messages from web services
  • at the end;  
  • 31/10/2012 08:40:06 [2696,18] [Id::OwaId] Not enough information to be able to convert to OwaId
    31/10/2012 08:40:06 [2696,18] [RequestProcessor::ProcessRequest] Archive Mailbox: False
    31/10/2012 08:40:06 [2696,18] [RequestProcessor::ProcessRequest] Setting response filter: Premium.WunderBar
    31/10/2012 08:40:06 [2696,18] [ImpersonationManager:StopImpersonation] Stopped impersonation
    31/10/2012 08:40:06 [2696,18] Request processing finished
    31/10/2012 08:40:06 [2696,18] #############################################################

Please advise what else to check.

TIA.

JoJo

 

Comments 5 CommentsJump to latest comment

LCT's picture

Basic things to check:

- the ExchangeServers.txt on the EV server contains all of the IP address of the CAS servers for exchange 2010 servers, frontend and backend exchange servers for exchange 2003?

- You have re-run the oawuser.wsf with the change made to ExchangeServers.txt above?

- Have you configured the web.config on the CAS servers ok? can you post the <AppSettings> section of the web.copfig? 

- The user that you are testing, is the mailbox on the exchange 2010 mailbox server and is the exchange 2010 mailbox server being targeted for archiving?

- Is this for internal OWA access or/and external?

- Enable the OWA logging on the CAS server and post the full EV OWA log file.

SOLUTION
LCT's picture

oh...for OWA 2010 if you double-click on a shortcut does the messages get retrieved OK?

JesusWept3's picture

Do you have the WebDAV URL set correctly as well? (i noticed you changed the one for EWS)

JoJoD's picture

hi guys , thanks for the responses.

@LCT,

i was able to make it work.

first, i failed to  re-run the oawuser.wsf with the change made to ExchangeServers.txt .

to make it work for external access, had to add,

 

<add key="EnterpriseVault_ExternalHostNames" value="mail.mycompany.com"/>
<add key="EnterpriseVault_ExternalWebAppUrl" value="http://mail.mycompany.com/enterprisevault"/>
 
Thanks again

 

LCT's picture

Glad it worked for you now.