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No icons in Outlook and from web access

Created: 25 Feb 2013 • Updated: 25 Feb 2013 | 5 comments
This issue has been solved. See solution.


One of our user don't have all EV icons, he only have the "Search Vaults".

the problem reapet in the outlook web access

I checked that he is in the right groups and policy.

Any advice?

Exchange 2007

EV 8

Outlook 2010

Operating Systems:

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Rob.Wilcox's picture

So this is for one user, not all?

Have a look in the VAC to see if they are suspended from archiving, and have a look in the VAC to see if they are disabled from archiving.

Does the user have a mailbox quota? Are they over the quota limit?

amit.s's picture

It's only one user.

Can you be more specific how do i check if the user suspended or disabled from archiving?

the user not over quata.

Rob.Wilcox's picture

Yep no problem ...


Go to the VAC, and right click on 'Exchange' under 'Targets' and select 'Display Policies assigned to users'...  you'll see a column of data returned called 'Archiving Suspended'.


There are a few ways.. One way is to run the 'Enable User' wizard, and see if the user shows up.  Be sure to select the radio button indicated below:

You might also want to run a trace from the client machine.

The log file may also indicate why the buttons have gone...

Rob.Wilcox's picture

You're welcome...  you might want to mark my post as the solution then :)