Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

no internet access from a windoes 7 pc with SEP 12.1 RU2

Created: 21 Jan 2013 • Updated: 22 Jan 2013 | 6 comments
GG1's picture

Prior to joining a domain, there was full internet access with the SEP 12.1 Ru2 installed.

after joining the domain, reboot, no internet acess shown on the system notification for the local area network icon

tried allowing port 80, 8080, still no luck. pinging the internet network and access domain file share was no problem.

surfing the internet or pinging external host goes no where despite ip resoluation done

 

Comments 6 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

Did you check disabled SEP Client Internet working or not ?

Check this thread also

https://www-secure.symantec.com/connect/forums/no-...

Thanks In Advance

Ashish Sharma

 

 

GG1's picture

definitely no internet access, besides thenetwork sharing center showing no internet access,

 can't go to any website, can't even ping one of my isp site that allow to check for internet connectivity, - timeout.

 I tried telling the networking... it's connected to work entwork, no effect

.Brian's picture

What happens if you disable NTP?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

GG1's picture

Solved:

1. took the physical pc out of the domain back into work group, reboot

2. login using the bulit-in local administrator(not just any administrator in all of the following steps) ran symhelp for diagnostic

3. repair sep client installation

4. ran network diagnostic after setting preferred ip properties in the nic ( they use static ip for most pc workstations here)

when newtorking was working for the pc(internet access restored within the work network), rebbot

5 set static ip using the dynamic setting found from ipconfig /all. and I was able to set the rdp port also

6 reboot (probaly not required and test for internet and network access

7 join the domain, close and let it reboot

success

prior to the above steps I was unable to change and keep network parameters.

task remain: go to the sep management console and make this PC sep install a managed client or export the communication from console to this client

SebastianZ's picture

Great news that you worked it out. for the remaining task pushing the communications setting from SEPM will be the easiest way:

https://www-secure.symantec.com/connect/articles/s...