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No internet access

Created: 07 Jan 2013 | Updated: 10 Jan 2013 | 6 comments
Anishk's picture
Anishk
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Hi,

 

Inorder to completely uninstall Symantec Antivirus for installing newer version , i used Cleanwipe tool as recommended by Symantec. The Symantec Antivirus was uninstalled succesfully but now there is no network connection. The ip address has been set properly but unable to access internet from that node. Please suggest.

 

Regards,

Anish

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pete_4u2002's picture
pete_4u2002 Symantec Employee
No internet access - Comment:07 Jan 2013 : Link

did yuo reboot the machine?

try manual uninstall and let know if you can access internet

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Anishk's picture
Anishk
No internet access - Comment:07 Jan 2013 : Link

Hi Pete,

 

The machine was rebooted as the cleanwipe tool requires a restart after it has finished uninstalling the symantec product. I was not able to uninstall it manually and therefore had to use this tool.

 

 

Regards,

Anish

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Ashish-Sharma's picture
Ashish-Sharma
No internet access - Comment:07 Jan 2013 : Link

 

HI,

Check this Comments

 

PrachandTRUSTED ADVISOR
30 Sep 2012 : Link

There may be a possblity that the  TCP IP stack was corrupted.

Take a back up of the TCP ip settings and  Rebuild the TCP Ip stack.

 

 At the command prompt, copy and paste (or type) the following command and then press ENTER:

netsh int ip reset c:\resetlog.txt

 Reboot the computer.

How to reset Internet Protocol (TCP/IP)
http://support.microsoft.com/kb/299357

Reference

https://www-secure.symantec.com/connect/forums/una...

 

 

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Brian81's picture
Brian81 Trusted Advisor
No internet access - Comment:07 Jan 2013 : Link

Go into Device Manager and remove your NIC. Than reboot. It should pickup on the reboot and reinstall.

SEP Knowledge Base

Endpoint SWAT

SOLUTION
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Anishk's picture
Anishk
No internet access - Comment:10 Jan 2013 : Link

Hi,

 

Thanks for the reply ...

Regards,

Anish

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
No internet access - Comment:07 Jan 2013 : Link

Hello,

Check this Article:

Removal of the Symantec Endpoint Protection client from a machine results in loss of network connectivity.

http://www.symantec.com/docs/TECH103154

Here are the Steps to Follow: 

  • Right - click My Computer icon on the desktop and click Manage
  • On the Computer Management snap-in, click Device Manager
  • Expand Network adapters in the right pane
  • You may see a yellow exclamation mark next to the network adapter in question
  • Right click on the network adapter and click uninstall
  • After the drivers are uninstalled, reboot the system
  • The system will automatically detect the network adapter hardware and install the drivers
  • The client should regain the network connectivity. 

Note - Windows will automatically install the drivers for the on-board network adapter. In case of an add-on network adapter card, the drivers need to installed from the hardware manufacturer's CD.

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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