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No Jobs available\no any applied backup policy on new clients Computers after upgrade to SSR - MC SP.2

Created: 06 Sep 2012 | 2 comments

After Upgrade SSR - MC to SP2 i have a problem on client computers.

After add PC to CSV file SSR client Agent Instals automaticly but there is no any job avaiable, no any policy applied at PC, so bakup is not making.

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Chris Riley's picture

The client needs 3 things:

SMA (aka Altiris Agent)

SSR client

SSR Plugin

Assuming they are all installed, you may just need to wait for the client to 'poll' the management server and check for updates. The default setting is for clients to check once every hour.

Of course, you can go to the client and force the update on the SMA rather than waiting.

Pawel Wielgomas's picture


thanks for answer, after upgrade task for instal SSR Plugin was turned off, and that was missing on clients computers.

No I have next issue to discuss, but i think connected to this one, becouse it happened after upgrade SSM Console to new version.

After instal all three necessary comonents on client computer, icon`s  Symantec System Recovery appears in system tray after 6-8 hours, after that everything works properly. Before upgrade it takes less than 40 min.

All these three components you are able to see in ad remove programs.

Couple restart of computers will not help.

That situation is on XP and WIN 7. PC record is add properly in *.csv file.