HI,

Are you using SAV.

Check this thread

http://www.symantec.com/connect/forums/removal-sav-10x-nonav-tool

In SEPM 11 and 12

How to get the CleanWipe tool (Endpoint Removal)

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

Hello ,

Please check out the below link,

Manual uninstallation documents for Symantec Endpoint Protection and  AntiVirus and Symantec Client Security,

http://www.symantec.com/business/support/index?page=content&id=TECH96924&actp=search&viewlocale=en_US&searchid=1320238227014

you can use Cleanwipe removal tool to uninstall Antivirus

Please call Tech support to get the tool

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

Hello,

I believe you are talking about CleanWipe which is used for Symantec Antivirus / Symantec Endpoint Protection Products.

NoNAv Tool is used for Norton related Products.

To get that Cleanwipe Utility, you will have to call symantec or log a web case.

Once you have the Case Created, simply PM me your Case number and I would do the needful.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

OR

Regional Support Telephone Numbers:

• United States: 800-342-0652 (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Are you talking for SEP or SAV?

thx Guys