No replys from Symantec - really bad comunication experience
I tried to contact symantec either by online form and also by emails. I have no answer from online form. I have no answer from person, that I wrote email. I needed technical presales support. Regional technical sales replied only after I phoned him and reminding him to answer my email - I must say afterwards he was really kind and helpful.
I work for IBM - that is Global Partner for Symantec. I want access to symantec PartnerNet site, so once again I wrote email to adress found here: https://partnernet.symantec.com/Partnercontent/Log...
Again with no response.
What should I do ? I am tired of this kind of communication.
We are going to buy Veritas products and need trainings, but now I am really confused, if also technical support is like this, I dont want any Symantec product.
Comments
Hi Do any one in ur
Hi
Do any one in ur organisation has partnernet ID? If yes ask him to create one for you. Its so easy. For details on how you can creae u can ask me
Regards'
Ajit Jha
Technical Consultant
STS
No, I dont think that someone
No, I dont think that someone has the ID in my country, I asked my colleagues that worked with Veritas and they told me that tey did not have it.
I forwarded the email to other emails of other countries on friday. No response till Monday.
VSF HA 5.1 + VVR on W2K3 kovovyroba praca s kovom mreze brany
Hey raju Which country u
Hey raju
Which country u belong to and whats the name of ur organisation??? Tell me the details i will send u the Email ID to which u should send
Regards'
Ajit Jha
Technical Consultant
STS
Its
Its enterprise_support@symantec.com
Or you can call Customar
Or you can call Customar Support No: 0008004401458
I guess u have enough option
I guess u have enough option to contact them
Regards'
Ajit Jha
Technical Consultant
STS
Are you still having issues
Hello hraju,
I'm assuming this is resolved but if you are still having issues please let me know so I can assist you in getting the support you need.
Dustin Yonak
Supportability & Release Readiness Team - NBU Global Technical Services
www.symantec.com
Symantec Enterprise Technical Support - 800-342-0652
Or open a case online at https://mysupport.symantec.com/
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