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No safe/archive available when trying to manually archive

Updated: 22 May 2010 | 15 comments
Marc van Duuren's picture
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This issue has been solved. See solution.

OK, I need help.

We had to reboot the Enterprise Vault server because of a hanging service.
After the reboot the EV server came up nicely, no error messages nothing !

But................. now when I try to manually archive an email, my popup shows up with the safe name and retention category, but I cannot select a safe name.
HELPPPPPP.

Can someone give me a hint what to do ?


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JesusWept2's picture
18
Feb
2010
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post a screenshot if you can

post a screenshot if you can because im not sure i entirely understand

Marc van Duuren's picture
18
Feb
2010
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Marc van Duuren's picture
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Feb
2010
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Sorry for the Dutch

Sorry for the Dutch interface, but as you can see in the top part, the SAFE: is empty.

I have this with most users.

JesusWept2's picture
18
Feb
2010
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can you make sure that your

can you make sure that your vault store partitions are open, that the storage service is started and that your archives are online and not offline
what happens if you go to http://yourEVServer/EnterpriseVault/archiveexplore...

is the archive/safe list blank there as well?

Marc van Duuren's picture
18
Feb
2010
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Just tried that. I am getting

Just tried that.

I am getting scared now, nothing shows up.
I can see it's the Archive Explorer window, but it's completely empty !

TonySterling's picture
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Feb
2010
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Is this for all users? Is

Is this for all users?
Is this your desktop machine?
any events in the EV App log?

You could close outlook, synch your mailbox, re-open outlook and try again.

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

Marc van Duuren's picture
18
Feb
2010
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Another thing

If I open http://myEVServer/EnterpriseVault and I select  Search I get the message:

(it's in Dutch, but it refers to that I have no access)

JesusWept2's picture
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Feb
2010
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ok well first thing dude,

ok well first thing dude, open a case with symc, its going to be something ridiculous
probably something like permissions

so here's what i'd do

1. Open the Vault Admin console
2. Expand out Archives -> Exchange Mailboxes
3. Find an archive you have access to (i.e. your own)
4. Go to the properties and then the permissions tab
5. Are the correct permissions listed?

Try synchronizing your user manually and choose folder hierarchy and permissions

Marc van Duuren's picture
18
Feb
2010
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Done, all set correctly,

Done, all set correctly, synchronizing started but no luck.

I restored an already archived item by the way, which works fine, but re-archiving the email or another email doesn't show an accessible archive for me.

Eventviewer btw is filled with :

The EnterpriseVault.DirectoryConnection object reported an error.
 
The RPC server is unavailable.
Event 8390.
 
TonySterling's picture
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Feb
2010
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Reset the VSA pw  reset its

Reset the VSA pw

 reset its password, perform the following steps:

1. Logon to the EV server as the VSA.

2. Open the Vault Admin Console (VAC).

3. On the Directory container, select Properties and click on the Service Account tab as shown below. (Figure 1)

Figure 1
 

4. Reset the password for the VSA, or click Browse to change the service account. (Figure 1)

5. Click OK when the next window comes up.

6. Restart all services.

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

JesusWept2's picture
18
Feb
2010
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i'd also suggest a USL as

i'd also suggest a USL as well, but i can't imagine VSA password reset is going to help for an RPC server unavailable issue
thats purely dns not resolving something like the site name etc

Marc van Duuren's picture
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Feb
2010
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I will start a call with

I will start a call with Symantec and will tell you the progress.

JesusWept2's picture
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2010
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check the dns that the

check the dns that the netbios and FQDN of the alias and actual machine name can be resolved from the EV Server and the clients

TonySterling's picture
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Feb
2010
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I wasn't expecting resetting

I wasn't expecting resetting VSA would fix the issue I wanted to see if it was going to error as well.

one thing I just thought of, have you recently upgraded to EV 8?

The event 8390 showed up in the past when Update Retention and Update Location.

BTW, what process was hung that you rebooted the server?

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

Marc van Duuren's picture
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Feb
2010
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I want to apologize to all of

I want to apologize to all of you.

Because of invalid credentials I used remotely while opening testmailboxes and their archives, I didn't got access to the specific archives.

So because of my stupidity and the fact that I was working quite a few hours last night, it appeared that there was nothing wrong.
This morning I arrived at my work, sat behind a PC and voila, everything worked like it was suppose to work.

The EnterpriseVault.DirectoryConnection object reported an error message was created by double shortcuts which were imported from another EV server.

Thank you again for all the hints.