Endpoint Protection Small Business Edition

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  • 1.  No SEP Management Console Feature - Not Licensed For Use?

    Posted Sep 03, 2010 07:23 PM

    Greetings to all,

    I received Symantec Endpoint Protection Small Business Edition 12.0 from a network service company that is contracted with my place of business.  This company is essentially the ISP, providing email services, databases, software and additional support. 

    The installation files that I have received are only for unmanaged SEP Small Business Edition clients.  Upon request of the SEP Management Console installation files, I was told that they were not available because they were not aquired with the purchased license agreement.  However, through much research and observed advertising, I can only conclude that the SEP Management Console is in fact apart of the Symantec Endpoint Protection Small Business Edition 12.0 software.

    Does Symantec issue different license agreements for unmanaged client installations only?

    Is it possible to download these SEP Management Console files from a Symantec FTP location? 

    Any assistance that can be provided is greatly appreciated.  Thank you for taking the time to review my posting and inquiries.

    -Steve


  • 2.  RE: No SEP Management Console Feature - Not Licensed For Use?

    Posted Sep 03, 2010 07:43 PM
    I can provide additional information, such as the Product ID, in order to simplify any troubleshooting procedures.


  • 3.  RE: No SEP Management Console Feature - Not Licensed For Use?

    Posted Sep 04, 2010 06:27 AM
    Do you have product sl. no. with you.If yes go to https://fileconnect.symantec.com and provide this no. and see whether you are able to download the SBE 12?