Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

No SEP Management Console Feature - Not Licensed For Use?

Created: 03 Sep 2010 | 2 comments
steve_from_the_future's picture
0 0 Votes
Login to vote

Greetings to all,

I received Symantec Endpoint Protection Small Business Edition 12.0 from a network service company that is contracted with my place of business.  This company is essentially the ISP, providing email services, databases, software and additional support. 

The installation files that I have received are only for unmanaged SEP Small Business Edition clients.  Upon request of the SEP Management Console installation files, I was told that they were not available because they were not aquired with the purchased license agreement.  However, through much research and observed advertising, I can only conclude that the SEP Management Console is in fact apart of the Symantec Endpoint Protection Small Business Edition 12.0 software.

Does Symantec issue different license agreements for unmanaged client installations only?

Is it possible to download these SEP Management Console files from a Symantec FTP location? 

Any assistance that can be provided is greatly appreciated.  Thank you for taking the time to review my posting and inquiries.

-Steve

Comments

steve_from_the_future's picture
03
Sep
2010
0 Votes 0
Login to vote

Additional Information

I can provide additional information, such as the Product ID, in order to simplify any troubleshooting procedures.

AravindKM's picture
04
Sep
2010
0 Votes 0
Login to vote

Enter subject (optional)

Do you have product sl. no. with you.If yes go to https://fileconnect.symantec.com and provide this no. and see whether you are able to download the SBE 12?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind