No SNAC in RU1 MP1?
I seem to have to jump through some crazy hoops every single time we update/upgrade SEP and this time looks like no exception.
Although I'll need to wait for the next release for our major upgrade, I need to address some issues with RU1/MP1 so grabbed it and prepared packages for deployment.
Once again, I see that this does not include SNAC. We have license for the full protection suite, including SNAC. Upgrading the SEPMs is a nightmare as upgrading the SEPM doesn't see that SNAC is there, so you have to run the SEPM upgrade, then run it again from the latest SNAC disk files for it to recognize SNAC, even the licenses already in the SEPM are not recognized in a SEPM upgrade.
So this time, taking us from SEP 12.1 RU1 to RU1 MP1, how in the world do I get this thing to recognize SNAC is there, upgrade it on the clients during the SEP upgrade process?
Sorry, guy and gals, but this is getting utterly rediculous! The hoops required to get both upgraded can at times take a full day - PLEASE INTEGRATE THIS!
It's the same management console, the same SEPM that manages both, and the same package that originally deployed both products, so why do I have to upgrade, change install files, upgrade all over again, make sure it pulled the licenses in, then ask for help each time I need to roll out to clients?
Did you know that SUPPORT doesn't even know the processes? That's right - we have had several open cases for the last few months, and part of the "troubleshooting" processes was removing and reinstalling SEPM on the servers and performing other tasks - when I did this and SNAC disappeared, support was lost - I had to explain to them the process for getting SNAC back, but this time, it's different. I can't find SNAC files in any of the RU1 MP1 install files.
Help please! Is SNAC being phased out?