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No Symantec Protection Technologies are installed

Created: 25 Jan 2013 • Updated: 31 Jan 2013 | 13 comments
This issue has been solved. See solution.

 

 

 

Dear All

            I am facing this error from last one month on my one client, i have tried a lot to solve this error with the help of Symantec Discussion but still not succeed, can any one suggest what to do for this error...i am using SEP 11.0.6300 version

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pete_4u2002's picture

open a support ticket.
does reinstalling client also have this issue?

pstoor@ymail.com's picture

ya i have reinstall with clean wipe many times..but still same

Ambesh_444's picture

Hi,

Please run cleanwipe and then removed from registry file also and then reboot the system twice. 

After that if issue is not getting solved then try to install other system, may be this system having some virus infection.

And i would sugesst you to upgrade it with latest version of sep.

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

.Brian's picture

Check this:

Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed"

Article:TECH93564  |  Created: 2009-01-21  |  Updated: 2012-05-24  |  Article URL http://www.symantec.com/docs/TECH93564

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

Check these Articles: 

Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed"

http://www.symantec.com/docs/TECH93564

Clients show "No Symantec protection technologies are installed" after migrating the SEPM from 11.x to 12.1

http://www.symantec.com/docs/TECH164677

Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed" with a specific account from Active Directory

http://www.symantec.com/docs/TECH96475

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SebastianZ's picture

What happens if you try to repair the client (Control Panel -> Add Remove Programs -> Select SEP -> Change) - are you able to add here the missing features?

pstoor@ymail.com's picture

Dear SebastianZ i have tried add or remove feature also , symantec do nothing same after repair the same.

 

SebastianZ's picture

Then it seems like the features are installed only SEP is not showing them - have you checked already the article provided above: http://www.symantec.com/docs/TECH93564 - and look up regarding the possible permission issues?

pstoor@ymail.com's picture

i have tried all tricks given rights & other registery permission but still no progress, i can reinstall its OS but want to sort out this issue.

SebastianZ's picture

- Do you have maybe Ccleaner software running on this machine? - I remember there were some problems reported with this software - that was starting with computer start and trying to block or remove some of the SEP files.

- Any chance you could install SEP 12.1 on this machine and check if it reproduces the same behaviour?

- Another possibility - corrupted installation package - have you been using the same installation package (from SEPM) for the SEP installation on this machine? If yes try to export a new package from SEPM and do a new install using it.

- do you find any errors in the Eventviewer when system starts that may be related? (like example:

http://www.symantec.com/business/support/index?pag...)

 

pstoor@ymail.com's picture

no, Ccleaner is not working at machine but now i'll trying to install new package from Server again..

pstoor@ymail.com's picture

Deall All, thanks a lot again, Problem has been resolved today..

 

1: Remove .NET Framework using removal tool

================================

1. Please download the tool from the following link:
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

 

then updated the pc with latest firm ware

http://social.technet.microsoft.com/Forums/en/wind...

 

& install same version of  SEP , its working properly now now

SOLUTION
Ambesh_444's picture

Hi,

Thank yoy for sharing solution..

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."