Ghost Solution Suite

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  • 1.  No USB driver after deployment for DELL computers

    Posted Dec 16, 2009 10:01 AM

    it seems dell computer cannnot auto install any usb devices after reimaging using ghost suite 2.0. device manager has a lot of yellow question marks for usb devices. any ideas? 



  • 2.  RE: No USB driver after deployment for DELL computers

    Posted Dec 16, 2009 10:27 AM
    It sounds like an image, rather than a tool, problem. You're missing drivers, and core drivers at that.


  • 3.  RE: No USB driver after deployment for DELL computers
    Best Answer

    Posted Dec 16, 2009 10:40 AM
    Are you reimaging the machine the image was created on, or an identical model?
    Which operating system are you re-imaging?
    USB support is native to XP and later operating systems, so unless the DELL machine has a chipset that is not natively recognised and supported by XP, there should be no issues with USB.
    The test is to clean the hard disk of any existing operating systems and install your operating system manually without any additional drivers, then check if USB support is present or not.
    If it isn't, then you need to find the correct driver, then check if the driver is in your image, and also in the plug and play search path within sysprep. (I'm assuming you are sysprepping your images).