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No USB Support in SSR 2K13?

Created: 10 Jun 2013 | 3 comments

Giving the trial a try and it doesn't show any of my USB drives (thumb drive, external HDD's) at all in the list of things I can backup. Also doesn't show them when I try to create a Custom Recovery Disk even though it says Create on "DVD or USB Device" as an option?

Operating Systems:

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Markus Koestler's picture

Definitly not, USB is actually supported. Have you enabled show hidden drives in the SSR console ?

 

Also have a look here: http://www.symantec.com/business/support/index?pag...

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J. Scott Elblein's picture

Yep, I have tried Show Hidden Drives with no joy. Here's a screenshot of SSR 2K13 with that option checked, and Explorer open showing the 8GB thumb drive I have plugged into a USB 2.0 port. The Thumb Drive's letter is S:, which isn't showing in SSR.

 

http://snag.gy/zMJYN.jpg

Andy H.'s picture

That is correct - removable USB thumb drives cannot be added to a backup job.

One workaround is to use the Microsoft tool called SyncToy to synchronize the thumb drive(s) to a folder you create on your hard drive. Not a perfect solution, but with the contents of the USB drive on the hard drive, you have peace of mind knowing the data is getting backed up. 

Andy Horlacher

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