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Non admin accounts cannot log in after streaming is installed.

Created: 05 Nov 2013 • Updated: 05 Nov 2013 | 1 comment

Here is the scenario:

Windows 7 SP1

Streaming agent 7.5

Symantec Endpoint Protection 12.1

On a freshly imaged computer if we install the SEP agent prior to installing the Streaming agent only admin accounts can log in to the computer. If a non admin account attempts to log in they only get a black screen and I can open the task manager and it indicates that explorer.exe is at 100% CPU utilization.

If SEP is installed after the streaming agent then users have the ability to log in with no issues.

Operating Systems:

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ksreek's picture

Do you have the exclusions in place for SWS directory with SEP system ?
Similarly, Do we have the SEP processes configured in SWS No-Access list as well ?  {Until SP8 MP2 we use to configure the No_Access in appstreamcfg.txt . But starting 7.5 the No_Access processes needs to be configured in registry under} -  HKLM\System\CurrentControlSet\Services\AppStream\Parameters.

Also Could you please post us with the exact build number of SEP used ?. We code-fixed a comparable instance but with a different symptom in SP8 family in the past (SEP failing to insall in the presence of SWS and reversing the order helped to workaround).