You might be able to get some help through the Symantec Sales Chat site.

https://sales.liveperson.net/hc/71097838/?cmd=file&file=visitorWantsToChat&site=71097838&SV!chat-button-name=chat-sales-business-english&SV!chat-button-room=chat-sales-business-english&referrer=(button%20dynamic-button:chat-sales-business-english(Symantec%20Endpoint%20Protection%3A%20Purchasing%20Options%20-%20Symantec%20Corp.))%20http%3A//www.symantec.com/business/products/purchasing.jsp%3Fpcid%3Dpcat_security%26pvid%3Dendpt_prot_1&SESSIONVAR!skill=sales-business-english

Or you can post your issue in the Norton Community.

http://community.norton.com/norton/?category.id=nis

BTW, this forum is for Enterprise product support.

Best,
Thomas

Hi Kahamom,

This page may be helpful. "I want to re-download my Norton product"  -

http://www.symantec.com/norton/support/kb/web_view...

If you have a Norton 2005 product or its previous version purchased more than a year ago, you will not be able to re-download the product. If you have a Norton 2006 product or its later version, please follow the steps to re-download the product.