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Norton 360 failes to identify malware

Created: 15 Feb 2013 • Updated: 15 Feb 2013 | 3 comments

I have Norton 360 on my desk top. My system has been running slowly and the home page keeps being hijacked. My 360 is up to date but shows no infection. I ended up installing SUPERantispyware FREE ADDITION. It found the following, Trojan.Agent/Gen-fraudpack, adware.zugo, Trojan/Agent/Gen-Nullo, Pup.mysearch/funwebproducts, Browser Hijacker.internet Explorer settings hijack, adware.Tracking cookie.

Why doesnt Norton 360 identify these issues? Why am I paying all this money for a product that is not solving these problems? After all I ended up using a FREE product to fix my computer. Norton 360 is highly rated. WHY?

Comments 3 CommentsJump to latest comment

.Brian's picture

They obviously didn't have a signature to detect the malware. It happens. Malware changes all the time to evade detection and it is a rat race on how quickly it can be detected and a signature created.

 I assume your defs were up to date?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

Hello,

 I would request you to add a Thread on the Norton 360 Community.

http://community.norton.com/t5/Norton-360/bd-p/Norton_360

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

Check these Articles:

Scanning a file with a competitor's antivirus program detects a virus, but scanning with Symantec AntiVirus or Symantec Endpoint Protection does not

http://www.symantec.com/business/support/index?page=content&id=TECH98929

On a Kind Note: This is Symantec Endpoint Security Community.

In case you have any issues in reference to the Norton 360, I would request you to please create a Thread on Norton community.

http://community.norton.com/

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.