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Norton 360 failes to identify malware

Created: 15 Feb 2013 • Updated: 15 Feb 2013 | 3 comments

I have Norton 360 on my desk top. My system has been running slowly and the home page keeps being hijacked. My 360 is up to date but shows no infection. I ended up installing SUPERantispyware FREE ADDITION. It found the following, Trojan.Agent/Gen-fraudpack, adware.zugo, Trojan/Agent/Gen-Nullo, Pup.mysearch/funwebproducts, Browser Hijacker.internet Explorer settings hijack, adware.Tracking cookie.

Why doesnt Norton 360 identify these issues? Why am I paying all this money for a product that is not solving these problems? After all I ended up using a FREE product to fix my computer. Norton 360 is highly rated. WHY?

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_Brian's picture

They obviously didn't have a signature to detect the malware. It happens. Malware changes all the time to evade detection and it is a rat race on how quickly it can be detected and a signature created.

 I assume your defs were up to date?

Ashish-Sharma's picture

Hello,

 I would request you to add a Thread on the Norton 360 Community.

http://community.norton.com/t5/Norton-360/bd-p/Norton_360

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

Check these Articles:

Scanning a file with a competitor's antivirus program detects a virus, but scanning with Symantec AntiVirus or Symantec Endpoint Protection does not

http://www.symantec.com/business/support/index?page=content&id=TECH98929

On a Kind Note: This is Symantec Endpoint Security Community.

In case you have any issues in reference to the Norton 360, I would request you to please create a Thread on Norton community.

http://community.norton.com/

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.