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Norton AV false warnings

Created: 26 Sep 2012 • Updated: 26 Sep 2012 | 4 comments
cl1's picture
This issue has been solved. See solution.

Hi all,

We distribute a basic software package that is really just a collection of html and word files using a standard .exe install

However, customers of ours with different installs of Norton AV get warning messages, please see below.

What is the best way/process to deal with this?

Can we submit our package to Norton?

Threat: WS.Reputation.1



On computers as of

Not Available

Last Used

26/09/2012 at 10:36:37

Startup Item







Number of users in the Norton Community that have used this file: Unknown

____________________________ Unknown This file release is currently not




This file risk is medium.


Threat Details

Threat type: Insight Network Threat. There are many indications that this

file is untrustworthy and therefore not safe ____________________________

Discussion Filed Under:

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BenDC's picture

Questions or issues with Norton products should be directed to the Norton forms/support.

cl1's picture


We have now submitted our software to be assessed and hopefully white-listed.

Ashish-Sharma's picture


If your issue resolved please don't forgot mark as solution

Thanks In Advance

Ashish Sharma