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Not able to charge iphone when blocked using device control ..able to charge blackberry

Created: 25 Jul 2013 • Updated: 26 Jul 2013 | 10 comments
abhi1983's picture

HI ,

 

I am not able to charge my IPHONE after USB device are blocked . From what i know after coming to WIndows 7 ... charging for phone is allowed ...

 

I am able to charge the blackberry but not able to charge IPHONE ... any idea ...

 

Abhishek

 

 

 

Operating Systems:

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.Brian's picture

See here

Smart phones and Application and Device Control in Symantec Endpoint Protection

Article:TECH147791  |  Created: 2011-01-10  |  Updated: 2013-01-31  |  Article URL http://www.symantec.com/docs/TECH147791

http://www.symantec.com/connect/forums/block-iphon...

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

abhi1983's picture

Does this hold good with windows 7 also ... i had heard charging of phones work in windows 7 .... if so except iphone all other phones wd charge ... a lil confused here ...

.Brian's picture

The article seems to imply all supported versions of Windows.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

Check this Articles:

Smart phones and Application and Device Control in Symantec Endpoint Protection

http://www.symantec.com/docs/TECH147791

Similar Threads:

https://www-secure.symantec.com/connect/forums/block-iphone-not-its-charge

https://www-secure.symantec.com/connect/forums/sep-device-control-blocking-blackberryiphoneetc-enable-charge

https://www-secure.symantec.com/connect/forums/iphone-charging

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

abhi1983's picture

Does it hold good for blackberries also ...or it allows to charge blackberries ...becaue in anroid phones i know there is a charge only feature ..... where device device does not need to be detected for charging .....

Mithun Sanghavi's picture

Hello,

Here is an article which describes the OS's currently supported by Symantec's current Enterprise mobile security product, Symantec Endpoint Protection Mobile Edition 6.x (SEPME 6.x):

Operating Systems Support for Symantec Mobile Security Products
Article: TECH102048   |  Created: 2006-01-16   |  Updated: 2010-12-17   | 
Article URL http://www.symantec.com/docs/TECH102048

If you would like to voice your interest in a product for Blackberry, please do vote for the following:

Add Blackberry Support to Symantec Endpoint Protection Mobile Edition
 https://www-secure.symantec.com/connect/ideas/add-blackberry-support-symantec-endpoint-protection-mobile-edition

Hope this helps!  Please do update the thread with any additional questions.

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Mick2009's picture

This may shed some light on the issue:

How to block or allow device's in Symantec Endpoint Protection
https://www-secure.symantec.com/connect/articles/how-block-or-allow-devices-symantec-endpoint-protection

 

Note: on Windows 2000, XP and 2003 if you disable a USB device with SEP's Device Control then the operating system will power down the device.  Devices such as Androids, iPods, cameras and other types of portable devices will not be able to get charged.  On newer operating systems such as Windows Vista, Windows 7 and 2008 the operating system will allow the devices to receive power even if they are disabled.

 Please update this thread with news if this haas helped!  &: )

With thanks and best regards,

Mick

abhi1983's picture

I  know but Iphone doesnt even charge on Windows 7 ... thats because there is no charge only mode in it ....like blackberry /anroid ....

 

So Iphone wont charge if USB is blocked ...

Abhi