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Not able to connect to SEP12 console remotely.

Created: 09 Aug 2012 | Updated: 09 Aug 2012 | 7 comments
Shiva89's picture
Shiva89
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I'm getting the following error while trying to connect to SEPM remotely.

AjaxSwing Error

Please see the attched screenshot of the error.

Need help to resolve this.

 

 

 

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Ashish-Sharma's picture
Ashish-Sharma
Not able to connect to SEP12 console remotely. - Comment:09 Aug 2012 : Link

Check following article if anything relates to you.

Accessing SEPM Web Access on https://localhost:8443/console/apps/sepm displays error - "initializing, please wait...." then "AjaxSwing Error - Internal Error"

http://www.symantec.com/docs/TECH131806

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Shiva89's picture
Shiva89
Not able to connect to SEP12 console remotely. - Comment:09 Aug 2012 : Link

Ashwin

We have SEP12.1 RU1 in our enviourment .Does the article mentioned by you applies to this issue too.

Will adjusting the Java heap size solve the problem.

 

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Ashish-Sharma's picture
Ashish-Sharma
Not able to connect to SEP12 console remotely. - Comment:09 Aug 2012 : Link

yes ,

Check this fourms also.

https://www-secure.symantec.com/connect/forums/javascript-error-remote-console

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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pete_4u2002's picture
pete_4u2002 Symantec Employee
Not able to connect to SEP12 console remotely. - Comment:09 Aug 2012 : Link

have you enabled logon banner while connecting into SEPM? if yes can you disable and try opening console?

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Shiva89's picture
Shiva89
Not able to connect to SEP12 console remotely. - Comment:10 Aug 2012 : Link

Hi All

Thanks for all your inputs.The issue was that the JAVA resources were highly utilized on the SEPM servers and that the web console used JAVA resources on the SEPM server.

Fixed it by restarting the Apache and SEPM servers a the heap size was already set to 1024 and was successfully able to login to web console.

The recommended practise for this is to use the JAVA console instead of web console as this wouldn't use the system resources.

 

 

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Dushan Gomez's picture
Dushan Gomez
Not able to connect to SEP12 console remotely. - Comment:15 Aug 2012 : Link

Thanks for the advice Shiva, so restarting the SEPM service and the Apache2 service is the way to go if it is hangs.

Which Java version do you use in the SEPM and on the Client laptop ?

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

 

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SameerU's picture
SameerU Partner Accredited
Not able to connect to SEP12 console remotely. - Comment:13 Aug 2012 : Link

Please check the following article

http://www.symantec.com/business/support/index?pag...

Regards

 

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