Endpoint Protection

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  • 1.  Not able to connect to SEP12 console remotely.

    Posted Aug 10, 2012 12:43 AM
      |   view attached

    I'm getting the following error while trying to connect to SEPM remotely.

    AjaxSwing Error

    Please see the attched screenshot of the error.

    Need help to resolve this.

     

     

     



  • 2.  RE: Not able to connect to SEP12 console remotely.

    Posted Aug 10, 2012 12:51 AM

    Check following article if anything relates to you.

    Accessing SEPM Web Access on https://localhost:8443/console/apps/sepm displays error - "initializing, please wait...." then "AjaxSwing Error - Internal Error"

    http://www.symantec.com/docs/TECH131806



  • 3.  RE: Not able to connect to SEP12 console remotely.

    Posted Aug 10, 2012 12:57 AM

    Ashwin

    We have SEP12.1 RU1 in our enviourment .Does the article mentioned by you applies to this issue too.

    Will adjusting the Java heap size solve the problem.

     



  • 4.  RE: Not able to connect to SEP12 console remotely.

    Posted Aug 10, 2012 12:59 AM


  • 5.  RE: Not able to connect to SEP12 console remotely.

    Broadcom Employee
    Posted Aug 10, 2012 01:08 AM

    have you enabled logon banner while connecting into SEPM? if yes can you disable and try opening console?



  • 6.  RE: Not able to connect to SEP12 console remotely.

    Posted Aug 10, 2012 07:15 AM

    Hi All

    Thanks for all your inputs.The issue was that the JAVA resources were highly utilized on the SEPM servers and that the web console used JAVA resources on the SEPM server.

    Fixed it by restarting the Apache and SEPM servers a the heap size was already set to 1024 and was successfully able to login to web console.

    The recommended practise for this is to use the JAVA console instead of web console as this wouldn't use the system resources.

     

     



  • 7.  RE: Not able to connect to SEP12 console remotely.

    Posted Aug 13, 2012 08:22 AM

    Please check the following article

    http://www.symantec.com/business/support/index?page=content&id=TECH102328&actp=search&viewlocale=en_US&searchid=1344860485758

    Regards

     



  • 8.  RE: Not able to connect to SEP12 console remotely.

    Posted Aug 15, 2012 05:05 AM

    Thanks for the advice Shiva, so restarting the SEPM service and the Apache2 service is the way to go if it is hangs.

    Which Java version do you use in the SEPM and on the Client laptop ?