After initiating Backup we are getting 9 error:

I have gone through the beloe technote but no luck.I am not getting from where i have to install the package or is there any other way from where we can see that the package is not installed.....

https://www-secure.symantec.com/connect/forums/sna...

Please help.....

Please let me know if we need to install any package on client if yes how and is there any way to check the package is installed or not....

Is the policy ksprd172_snap_ir_teamsite mistakenly set to MS-Windows, by chance?

If so, set it to Standard (or create a new Standard policy if Windows clients are also definied in it) and try again.

Problems report for backup shows "ERR - NetBackup libonline_util library not installed: ld.so.1: bpfis: fatal: /usr/openv/lib/libonline_util.so: open failed: No such file or directory."
 http://symantec.com/docs/TECH35812

EDIT: Hmm, your output seems to indicate the policy type IS Standard ("-pt 0") but could you check it anyway and confirm?

Any chance we could get a verbose bpbrm log from you?

Keep in mind, the end of your road may end with someone saying "your client is an end-of-lifed version; you will probably need to update it to 7.x"  (Actually, while I'm asking questions: can you please confirm the client is at 6.5 and not 6.0?)

1.Is the policy ksprd172_snap_ir_teamsite mistakenly set to MS-Windows, by chance?

Ans: Its set to Standard.

2.Not able to see any bpbrm log...

3.Client is at 6.5.6

Attaching the policy error

Output of df-k on Client

xclient: df -k
Filesystem            kbytes    used   avail capacity  Mounted on
/dev/vx/dsk/bootdg/rootvol
                     32159997 5882475 25955923    19%    /
/devices                   0       0       0     0%    /devices
ctfs                       0       0       0     0%    /system/contract
proc                       0       0       0     0%    /proc
mnttab                     0       0       0     0%    /etc/mnttab
swap                 70143160    1648 70141512     1%    /etc/svc/volatile
objfs                      0       0       0     0%    /system/object
sharefs                    0       0       0     0%    /etc/dfs/sharetab
fd                         0       0       0     0%    /dev/fd
/dev/vx/dsk/bootdg/var
                     40498458 8412106 31681368    21%    /var
swap                 4194304    3992 4190312     1%    /tmp
swap                 70141776      40 70141736     1%    /var/run
swap                 70141736       0 70141736     0%    /dev/vx/dmp
swap                 70141736       0 70141736     0%    /dev/vx/rdmp
/dev/vx/dsk/bootdg/home
                     7877045   90166 7708109     2%    /home
/dev/vx/dsk/appl_dg/appl_dg-vol1
                     104719360 1766832 102148216     2%    /appl
/dev/vx/dsk/bootdg/localcw
                     38583859  613741 37584280     2%    /usr/localcw
/dev/vx/dsk/ksprd172_iwmnt_dg/ksprd172_iwmnt_dg-vol1
                     1069235200 30591216 1030530304     3%    /appl/iwmnt
/dev/vx/dsk/appl_dg/appl_dg-vol2
                     20830208   75800 20592744     1%    /appl/logs
/dev/vx/dsk/appl_dg/appl_dg-vol3
                     62775296 21120224 41330248    34%    /appl/iwov
/dev/vx/dsk/oracle_dg/oracle_dg-vol1
                      972800   17720  947632     2%    /var/opt/oracle
/dev/vx/dsk/tws_dg/tws_dg-vol1
                     12443648 2838808 9529856    23%    /opt/app/tws
/dev/vx/dsk/oracle_dg/oracle_dg-vol2
                     8250368 3061320 5148904    38%    /usr/local/opt/oracle
/dev/odm                   0       0       0     0%    /dev/odm
/platform/SUNW,SPARC-Enterprise-T5220/lib/libc_psr/libc_psr_hwcap2.so.1
                     32159997 5882475 25955923    19%    /platform/sun4v/lib/libc_psr.so.1
/platform/SUNW,SPARC-Enterprise-T5220/lib/sparcv9/libc_psr/libc_psr_hwcap2.so.1
                     32159997 5882475 25955923    19%    /platform/sun4v/lib/sparcv9/libc_psr.so.1
/dev/vx/dsk/csprd208_iwmnt_dg/csprd208_iwmnt_dg-vol1
                     1069235200 165033760 897138216    16%    /appl/iwmnt_dr
xclient:/iwserver/default
                     1069235200 165033760 897138216    16%    /iwmnt/default
xclient/iwserver/default
                     1069235200 165033760 897138216    16%    /.iwmnt/default
xclient:/iwserver/iwadmin
                     1069235200 165033760 897138216    16%    /iwmnt/iwadmin
xclient/iwserver/iwadmin
                     1069235200 165033760 897138216    16%    /.iwmnt/iwadmin
xclient:/iwserver/ebiz
                     1069235200 30591216 1030530304     3%    /iwmnt/ebiz
xclient:/iwserver/ebiz
                     1069235200 30591216 1030530304     3%    /.iwmnt/ebiz
cfbi01n1-rep.sldc.sbc.com:/vol/v00_fs01_admin/q00_fs01_admin/sun
                     52428800 14483264 37945536    28%    /nas/usr/sbc

Following on from the momentus post from my mate Chris ....

12/11/2012 02:07:53 - Error bpbrm (pid=16579) from client ksprd172-ebr.kcdc.att.com: ERR - NetBackup libonline_util library not installed: ld.so.1: bpfis: fatal: /usr/openv/lib/libonline_util.so: open failed: No such file or directory

Does this file actually exsist ?

/usr/openv/lib/libonline_util.so: open failed: No such file or directory

I'm guessing not ... but let us check ...

If it really is missing, we need to confirm if it sould be installed with the core NBU client software, or, if it is included in an additional add-on.

Hopefully Chris might know if this file is included in the core install, I don't have a 6.5.6 system available at the moment to check.

Has this ever worked before ?  Can you attach the bpfis log ?  Also please note, 6.5.x was end of life in October, you may want to consider to upgrade the client.  What version is the Master server ?

Thanks Marianne.

"NBU 6.5 requires separate installation and patching of Snapshot Client software."

Thought it might, but couldn't remember.

Easiest fix is just to upgrade the client to 7.1 - as this will install all add-ons (ther are just controlled via the license).

Martin

Ah, right, good catch Marianne.

NBU 6.5 requires separate installation and patching of Snapshot Client software.

That would also explain the status 9 if it wasn't installed!

So....really, this should be a 7.x client at this point.  :)  Why is it still at 6.5.6?  Can you upgrade it?

Just FYI: bpbrm log will be on the media server attempting the backup.  (If you don't have a separate media server, it's on your master server.)  But I think given the latest replies, you already have your answer even though we haven't seen that log yet.

Issue is now fixed...