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not able to download sep12.1 from symantec file connect

Created: 15 Oct 2011 • Updated: 18 Jan 2012 | 3 comments
This issue has been solved. See solution.

hi all,

I heard symantec 12.1 Enterprise edition is available for download, but i could not find that product in symantec file connect login. But i'm able to download 30 days trial version?..

is this behaviour related to subscription?.

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pete_4u2002's picture

you need to upgrade the licenses from SEP 11 to SEP 12

use this link to upgrade

if it does not help, call up the customer care number of Symantec, they will help you provide the new serial number.

Idimple's picture

Hello ,

You might require new serial number to download the SEP 12.1

The Serial Numbers is usually the 'M' number which can be obtained by contacting the Licensing Department

please contact Symantec Technical Support via the support phone numbers listed below

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers:

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
Chetan Savade's picture


Check your mailbox, you might have received upgrade notification from Symantec.In that email you would have received serial number to download SEP 12.1

If you have not received any notification please contact license department.

SEP 11.x is paper license product and SEP 12.1 is software license product.

To upgrade from SEP 11.x to SEP 12.1, first you will have to upgrade your product to SEP 12.1 trial ware.

After successful upgrade you will have to activate your license.

You can activate your license in two way.

1) By entering your serial number which generally starts with "M", after entering serial number you can click on download license file & SEPM will download license for you.

2) You can also manually import .slf file into SEPM console, if you don't have .slf file then you will have to contact license department.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

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