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Not able to Enable FSA Reporting data collection

Created: 22 Sep 2013 | 6 comments
sujith.poojari's picture

Hi All,

 

I am trying to enable FSA Reporting for our File Server Archiving servers but when I try to enable it from Vault Console I get the following Error:

Failed to enable FSA Reporting on File Server.

Reason: Failed to save the data collecting information. No database changes will be saved.

Simultaneously, following error is generated on the Event Viewer:

Error:4216
Access denied. User is not in a role that allows '{DIR} Can administer Enterprise Vault'.
User: 'NT AUTHORITY\SYSTEM'
 
Operating Systems:

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Pradeep_Papnai's picture

Do you have anonymous authentication enabled on FSAreporting IIS Virtual directory? Try disabling anonymous access and try again.

 

sujith.poojari's picture

Anonymous authentication is disabled for FSAreporting Virtual Directory

Advisor's picture

Are you logged in as different user account? Can you try with Vault Service Account?

The user account you are using seems not having required permissions in RBA.

sujith.poojari's picture

ASP.NET impersonation was disabled, so I enabled it. After that, I was successfully able to enable collections.

However, I am not able to run manual Reporting Data scan. On the Targets pane, the File server shows "Reporting Enabled" status but still I am not able to see if it is scanning.

Is there any way to find if the Reporting scan was successful or failed or still running?

EV_Ajay's picture

Hi Sujith,

I found following article which is similar to following issue.

Event ID 4216 User is not in a role that allows '{DIR} Can administer Enterprise Vault'.
http://www.symantec.com/docs/TECH57424

Thanks,

Ajay

TypoProne's picture

Did you sort this out? If so can you please either flag a posting above as the solution or post some additional info so we can help you. Marking postings as being resolved helps to target the resouces where they are most required.