Endpoint Protection

Hi

Platform WIN XP

SEP tray icon disappeared.

When i try to open it from START >PROGRAMS>It gives an error message  "Failed to start the symantec management client service.Error code returned:0*80070005"

Unable to start from services.msc

Tried running a repair but it again popps up with an error "insuffiecient privileges but its a administrator login."

Seems like a threat.So performed power eraser by selecting bootlog analysis which ended upin Blue screen.

Tried with last known good configuration and got the windows back.

Uninstalled the SEP with cleanwipe utility.

Now not able to install,After clicking on install it does not show up any further screen.

Tried changing the windows installer service to automatic but no use.

Installed the windows installer 4.5 but no use.

Can anybody provide me a better solution or whats the root cause of this.

Moving to SEP forum.

run the .msi file ; 

if it fails

run the setup.exe it should give u a sep_inst.log file, in temp directory post it here plz

Hello,

What version of SEP, have you installed??

Make sure you are carrying the Latest version of SEP.

Check this Article: http://www.symantec.com/docs/TECH131519

This issue has been fixed in SEP 11.0 RU6 (11.0.6000.550).

Hope that helps!!

HI Mithun

Its 11.0.6 version.Also tried to run the sep support tool but it goes on running,Does not stop.

Hi Rafeeq

I have attached the SEP_INST log,Kindly go through it.Thanks for your reply.

Attachment(s)

SEP_INST.LOG_..odt   51 KB 1 version

could not read as it seems to encrypted.

Hi Friend,

   Pls try this one forum..

https://www-secure.symantec.com/connect/forums/symantec-not-starting-0x80070005

Also i am suggesting you that if you are facing this problem in other systems. Pls go with below step first

Stop the Service "Symantec Endpoint Protection"

Rename the folder of "Symantec" path- C:\Program Files

Copy the "Symantec" folder from working system.

Then startup the services. "Symantec Endpoint Protection" / "Symantec Management Client"

Definatily it will work because I have tried the same in 50+ systems all are working..

https://www-secure.symantec.com/connect/forums/symantec-management-client-service-problem

Your issue issue is still pending or resolve.??

Hi Thakar,

Please upgrade the latest version in that 12.1, its resolving yor issue.

Hi,

Please try to upgrade till RU7-MP1 if not plan to upgrade to 12.1.

Hi- Pls reply on it.. Your issue pending or close?