Endpoint Protection

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  • 1.  Not able to install SEP application.

    Posted Sep 18, 2009 08:35 AM
    Hi,

    SEP install roll back. after running clean wipe tool several times I still see SEP in Add and Remove Programmes.
    I have deleted all symantec folders, but still not able to install sep.


  • 2.  RE: Not able to install SEP application.

    Posted Sep 18, 2009 08:44 AM
    download this tool, remove SEP , will remove from add/ remove programs.
    run the fresh install after that.

    http://support.microsoft.com/kb/290301

    trying to do a upgrade?



  • 3.  RE: Not able to install SEP application.

    Posted Sep 18, 2009 09:05 AM
    Can u check the sep installation log file(SEP_INST.LOG) which will get created in the user temp folder while installing .In that file u search for return value 3.Just before this entry it will give the reason for rolling back. If u are not able to find reasons you can post that log file here. 


  • 4.  RE: Not able to install SEP application.

    Posted Sep 18, 2009 11:44 AM
    Greetings,

    If the Windows Installer Cleanup utility does not resolved this I would proceed to the manual removal steps. It appears that there are still some registry entries left that is prohibiting the install:

    Windows 2000, XP and 2003, 32-bit Editions
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248?Open&seg=ent

    If you are using a different OS please let me know.