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Not able to login DLP Console

Created: 25 Nov 2012 | 7 comments

Hi All,

Not able to login Symantec DLP Console.

can any one give the solution for this issue.

 

 

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Ashish-Sharma's picture

Hi,

Did you received any error ?

Thanks In Advance

Ashish Sharma

 

 

stephane.fichet's picture

Hello

Usually when i have this type of issue, the problem is :

- browser not compatible with DLP

- Database issue (offline or communication problem between enforce and DB)

- account locked (too many error)

 

 Do you try to connect with a user account ? with Administrator account ? do you have access to login page ?

 Regards

kishorilal1986's picture

Hi Mohan, First you share the snapshot of error msg so that we can assist u better. Still I am sharing some possible reason and solution and let me know the status. As per my knowlege Google chrome & some other browser not suported to weblogin. Also before IE 6 also not supported

If Embedded browser is being used with IE 8 or IE9 , you may not be able to login to DLP console. Embedded browser are not supported with DLP.x

Please find following steps as an workaround.

1. Close all of browse windows
1. Back up the registry
2. Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent 
3. Right click on 'key" and hit delete
4. Open new windows of Browser and attempt to login to DLP UI

If still not resolved follow the below

 

1. Ensure connectivity is fine between Enforce and Oracle database. Try pinging from the Enforce to the Oracle server. Also try with tnsping protect<where protect is the service name>.
 
2. If there is no connectivity issue between the Enforce and Oracle database server, Restarted Vontu Services in below order::
 
Stop: 
VontuUpdate
VontuMonitor 
VontuMonitorController 
VontuIncidentPersister 
VontuManager 
VontuNotifier
 
Start: 
VontuNotifier 
VotuManager 
VontuIncidentPersister 
VontuMonitorController 
VotnuMonitor 
VontuUpdate
 
3. Login again to Enforce.
kishorilal1986's picture

Hi Mohan,

Now is ur problem is resoved or still awaiting. If not please share the error msg/snapshot