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Not able to login to SCSP console

Created: 19 Dec 2013 | 6 comments

HI,

I've recently installed SCSP 5.2.9 on Server 2003.

It was installed properly.

First I installed server and then console.

But after the installation, when I tried to login I'm not able to do so.

So I uninstalled everything.

But now when I'm trying to install it again, it's taking the existing database instance.

How can I delete that instance so that I can start everything fresh.

Operating Systems:

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pete_4u2002's picture

delete the instance from SQL database.

Will V's picture

Uninstalling everything is bit rash.  Kind of the 'atomic bomb' approach. :)

If you have more problems with the login, let us know.  There's plenty of good guidance here.  It was probably something simple like a password that didn't meet complexity requirements.

Keep us up to date!

 

 

 

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Chuck Edson's picture

If you don't start with a new instance, you will need to clean up the old database items.  Delete the Database files.  Do a search in the filesystem for SCSPDB* and remove all that you find.  My install has:

SCSPDBprimary.mdf
SCSPDBanalysis.ndf
SCSPDBcache,ndf
SCSPDBevents.ndf
SCSPDBeventsidx.ndf
SCSPDBlog.ldf

Also, you will need to delete the CSP Instance Logins (located in [InstanceName}>Security>Logins).  These (by default) are:

scsp_ops
scsp_plugin
scspdba

If the installer finds any of these residual items when you go to reinstall, then the reinstall will fail.

 

 

 

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Alex_CST's picture

Here is a good DR article vgiving various Dr scenarios

 

http://www.symantec.com/docs/TECH182047

Please mark posts as solutions if they solve your problem!

http://www.cstl.com

muydess's picture

The most common reason I come across when I cannot log into CSP after an upgrade or reboot, is the services did not start properly. Usually restarting them resolves the issue (specifically Symantec Critical System Protection Server service)

Chuck Edson's picture

Muydess is correct.  

If the SCSP Server Service will not stay running, then check the Windows Event Logs for a Java -1 error.  If you find that, then let us know, there are several things that can cause the java -1 situation (database connection/password incorrect, out of transaction log space, database/instance not running, corruption of server.xml file or catalina properties).

Note that it can take up to 30 seconds for the service to timeout and show that it is stopped -- so start the service, wait a little, then refresh the services.msc window.

 

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