Endpoint Protection

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  • 1.  Not able to see home tab.

    Posted Feb 25, 2013 04:53 AM

    Hey guys,

    When I click on "View Notifications", in the HOME tab, nothing ever pops up,

    And would like to tell you we are using IE 8 .



  • 2.  RE: Not able to see home tab.

    Posted Feb 25, 2013 04:56 AM

    can you please share the snapshot of proper error message?



  • 3.  RE: Not able to see home tab.

    Posted Feb 25, 2013 04:56 AM

    Hi,

    What's error do you have received can you share screen shot after click "View Notifications" ?



  • 4.  RE: Not able to see home tab.

    Posted Feb 25, 2013 04:58 AM

    Hello Team,

    I have already shared snapshot in my question post only.



  • 5.  RE: Not able to see home tab.
    Best Answer

    Posted Feb 25, 2013 04:59 AM

    Check the attach forum may be it can help you

    https://www-secure.symantec.com/connect/forums/cannot-view-notifications-sep-12-ru2-sepm

    Check article

    http://www.symantec.com/docs/TECH196739



  • 6.  RE: Not able to see home tab.

    Broadcom Employee
    Posted Feb 25, 2013 05:05 AM

    disable the IE enhanced settings.



  • 7.  RE: Not able to see home tab.

    Posted Feb 25, 2013 05:08 AM

     

    Hi,
     
    Please disable IE Enhanced Security,
     
    Set the Internet Explorer option "Allow status bar updates via script" to Enable by following the steps below.
    Press Alt on the keyboard
    Click Tools > Internet Options
    Click Security > Internet > Custom level...
    Set Allow status bar updates via script to Enable
    Click OK > OK
     
    Check with below given article.
     
    http://www.symantec.com/business/support/index?page=content&id=TECH196739&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1361783267295pKcM791h6Ebn388yj9sI7ar92gQ6uBdMzrv0P
     
     


  • 8.  RE: Not able to see home tab.

    Trusted Advisor
    Posted Feb 25, 2013 06:20 AM

    Hello,

    There are few things to check.

    1) Is IE Enhanced Security Enabled? Try Disabling it.

    2)  Is there a Pop-up Blocker Enabled? Try Disabling it.

    3) Is IE the default browser? Make sure IE is the default browser.

    4) What version of SEPM are you runnning?

    Also, check the Article and the steps provided in the Article below:

    Symantec Endpoint Protection Manager installed on Windows 2008 Server displays "Security Status : Attention Needed" on Home Tab but selecting "More Details" does not display details

    http://www.symantec.com/docs/TECH96260

    Hope that helps!!



  • 9.  RE: Not able to see home tab.

    Posted Feb 25, 2013 06:34 AM

    Try to enable the "Allow status bar updates via script" on the Internet Explorer advanced configuration.

    1. Click Tools > Internet Options
    2. Click Security > Internet > Custom level...
    3. Set Allow status bar updates via script to Enable
    4. Click OK > OK