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Not able to see home tab.

Created: 25 Feb 2013 | Updated: 26 Feb 2013 | 8 comments
jamesdsilva's picture
jamesdsilva
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This issue has been solved. See solution.

Hey guys,

When I click on "View Notifications", in the HOME tab, nothing ever pops up,

And would like to tell you we are using IE 8 .

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Ambesh_444's picture
Ambesh_444 Partner Accredited
Not able to see home tab. - Comment:25 Feb 2013 : Link

 

Hi,
 
Please disable IE Enhanced Security,
 
Set the Internet Explorer option "Allow status bar updates via script" to Enable by following the steps below.
Press Alt on the keyboard
Click Tools > Internet Options
Click Security > Internet > Custom level...
Set Allow status bar updates via script to Enable
Click OK > OK
 
Check with below given article.
 
http://www.symantec.com/business/support/index?page=content&id=TECH196739&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1361783267295pKcM791h6Ebn388yj9sI7ar92gQ6uBdMzrv0P
 
 

 

Thank& Regards,

Ambesh

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Ashish-Sharma's picture
Ashish-Sharma Partner
Not able to see home tab. - Comment:25 Feb 2013 : Link

Hi,

What's error do you have received can you share screen shot after click "View Notifications" ?

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Sumit G's picture
Sumit G Partner
Not able to see home tab. - Comment:25 Feb 2013 : Link

can you please share the snapshot of proper error message?

Regards

Sumit G.

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jamesdsilva's picture
jamesdsilva
Not able to see home tab. - Comment:25 Feb 2013 : Link

Hello Team,

I have already shared snapshot in my question post only.

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Sumit G's picture
Sumit G Partner
Not able to see home tab. - Comment:25 Feb 2013 : Link

Check the attach forum may be it can help you

https://www-secure.symantec.com/connect/forums/cannot-view-notifications-sep-12-ru2-sepm

Check article

http://www.symantec.com/docs/TECH196739

Regards

Sumit G.

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pete_4u2002's picture
pete_4u2002 Symantec Employee
Not able to see home tab. - Comment:25 Feb 2013 : Link

disable the IE enhanced settings.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
Not able to see home tab. - Comment:25 Feb 2013 : Link

Hello,

There are few things to check.

1) Is IE Enhanced Security Enabled? Try Disabling it.

2)  Is there a Pop-up Blocker Enabled? Try Disabling it.

3) Is IE the default browser? Make sure IE is the default browser.

4) What version of SEPM are you runnning?

Also, check the Article and the steps provided in the Article below:

Symantec Endpoint Protection Manager installed on Windows 2008 Server displays "Security Status : Attention Needed" on Home Tab but selecting "More Details" does not display details

http://www.symantec.com/docs/TECH96260

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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SebastianZ's picture
SebastianZ Symantec Employee
Not able to see home tab. - Comment:25 Feb 2013 : Link

Try to enable the "Allow status bar updates via script" on the Internet Explorer advanced configuration.

  1. Click Tools > Internet Options
  2. Click Security > Internet > Custom level...
  3. Set Allow status bar updates via script to Enable
  4. Click OK > OK
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