Endpoint Protection

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  • 1.  Not able to upgrade SEPM from SBE 12.1.2 to 12.1.3

    Posted Jul 31, 2013 05:34 AM

    Hello Team,When I run 12.1.3 setup then I got an error
    "cannot move from SEPM Enterprise Edition to edition with less SBE functionality"  (aprooximate translation from russian)

     



  • 2.  RE: Not able to upgrade SEPM from SBE 12.1.2 to 12.1.3
    Best Answer

    Posted Jul 31, 2013 05:36 AM

    Hello,

    Could you please let us know - which setup are you trying to run on the SEPM server??

    Secondly, check these articles:

    SEPM 12.1 RU1 Small Business Edition won't upgrade to 12.1.1 MP1 saying you are not allowed to downgrade from Enterprise Edition.

    http://www.symantec.com/docs/TECH189041

    How to disable Tamper Protection in Symantec Endpoint Protection 12.1 Small Business Edition

    http://www.symantec.com/docs/HOWTO77121

    Best practices for upgrading to Symantec Endpoint Protection 12.1.x

    http://www.symantec.com/business/support/index?page=content&id=TECH163700



  • 3.  RE: Not able to upgrade SEPM from SBE 12.1.2 to 12.1.3

    Posted Jul 31, 2013 05:37 AM
    1. Disable Tamper Protection for the Symantec Endpoint Protection client on the management server.
    2. Change the ProductType string value from "sepe" to "sepsb", without quotes, in the following key:

    32-bit
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SEPM

    64-bit
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec Endpoint Protection\SEPM

    1. Re-enable tamper protection.
    2. Re-run the setup.exe for 12.1.1 MP1.
    3.