Not allowing End Users to create tickets
Updated: 21 May 2010 | 2 comments
This issue has been solved. See solution.
We currently have decided that we would like end uers to notify our helpdesk center for any issues they may be having. Has anyone done any permissions work that would allow users to have there portal to view tickets placed by our helpdesk as well as the KB and other tabs, but not allow them to create there own incidents.
Going to start playing tomm with permissions but was wondering if anyone else has already gone down this road.
Thanks
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You are on the right track,
You are on the right track, there 2 ways of doing this, depending how far you want to go.
1. Go to Admin - Portal - Manage Pages, select the "submit request" page and edit it. Go to permissions and remove the "all users" group. Then add all the groups you want to give access to this menu.
2. Go to Admin - Service catalog settings, Select information technology, edit the category. Go to permissions and remove "All Users". Again don't forget to all groups you want to be able to see this.
Or you can just select the form "new servicedesk request", edit the permissions for "All Users' and remove the "allow view". That way the category stays intact but they can't view the form anymore.
Rob Hilberding Sr. Consultant ExpressAbility www.expressability.com
Thanks
I was looking around and came across what you described in your number 2 option at the end. Edit the permissions for allusers and remove the allow view. That seems to have worked very nicely. Going to take a look at the other option you meantioned and see which I like better :)
Thanks a bunch!!
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