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Not downloading and installing recent updates

ℬrίαη

ℬrίαηFeb 11, 2015 12:56 PM

Migration User

Migration UserFeb 12, 2015 12:28 PM

Migration User

Migration UserMar 27, 2015 05:32 AM

Migration User

Migration UserMar 27, 2015 05:33 AM

  • 1.  Not downloading and installing recent updates

    Posted Jan 09, 2015 07:38 PM

    I am using Symantec Endpoint ProtectionIt version 11.0.5002.333. I run LiveUpdate automatically once a day and in additiona run it again manually at least one or two other times per day. It is now 6:34pm CST. I have just run LiveUpdate it says it's completed and all definitons are up to date.

    Status shows Antivirus and Antispyware Protection definitions as Monday, January 05, 2015 r19

    Status shows Network Threat Protection definitions as Friday January 9, 2015 r3

    Status shows Proactive Threat Protection definitions as Monday, January 05, 2015 r1

    These are the same definitions that status was reporting before I ran LiveUpdate.

    On your Virus Definitions & Security Updates page is shows most recent virus definitions as being  Jan 9, 2015 rev2.

     

    Why is LiveUpdate saying it has completed when it has not downloaded and installed the newest definitions.



  • 2.  RE: Not downloading and installing recent updates

    Posted Jan 09, 2015 07:41 PM

    SEP 11.x is end of life as of January 5th, 2014. So you won't be able to pull down defs. See these threads:

    https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-110x-eosl

    https://www-secure.symantec.com/connect/blogs/did-you-get-security-memo-symantec-endpoint-protection-11-eosl

    Symantec Endpoint Protection 11.0.x End of Support Life

    http://www.symantec.com/docs/TECH226804

    You need to get to 12.1.5 ASAP.



  • 3.  RE: Not downloading and installing recent updates

    Posted Jan 10, 2015 12:06 AM

    You can upgrade ASAP your sepm 11.x to SEPM 12.1.5.

    On January 5th, 2015, Symantec Endpoint Protection version 11.0.x will reach end of support life. Virus definitions and security updates will cease to be published to LiveUpdate and general support for the product will no longer be provided

    Symantec Endpoint Protection 11.0.x End of Support Life

    Article:TECH226804 | Created: 2014-12-03 | Updated: 2014-12-12 | Article URL http://www.symantec.com/docs/TECH226804


  • 4.  RE: Not downloading and installing recent updates

    Posted Feb 11, 2015 12:53 PM

    We are at 12.0.122.92 and our SEPM won't update the 12.0 clients either.

     

     

     



  • 5.  RE: Not downloading and installing recent updates

    Posted Feb 11, 2015 12:56 PM

    What date is it stuck at? Is this SBE 12.0?



  • 6.  RE: Not downloading and installing recent updates

    Posted Feb 12, 2015 12:28 PM

    We use 12.1.4 and stuck at Jan 5th as well.

     



  • 7.  RE: Not downloading and installing recent updates

    Posted Feb 12, 2015 12:35 PM

    Different issue then. Need to run the symhelp tool on it to see what it returns...



  • 8.  RE: Not downloading and installing recent updates

    Posted Mar 27, 2015 05:31 AM

    https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

     



  • 9.  RE: Not downloading and installing recent updates

    Posted Mar 27, 2015 05:32 AM

    Clear the definitions on SEPM and run live update



  • 10.  RE: Not downloading and installing recent updates

    Posted Mar 27, 2015 05:33 AM

    The recommended next step would be an UPGRADE..



  • 11.  RE: Not downloading and installing recent updates

    Posted Mar 27, 2015 08:33 AM

    Hi,

    We are also Experiancing Same issue, All our SEP 11.6 Clients are not updating any more. If we do Manually download sep intelligent updater Cleint get updated. Are we sure Syamntec stopped the updates ?

     

    Thank you,

     



  • 12.  RE: Not downloading and installing recent updates

    Posted Mar 27, 2015 08:39 AM

    11.x is end of support life and definitions are no longer available from LU. It is possible to get 11.x updates if connected to a 12.1 SEPM.

    But regardless, 11.x is EOSL so I wouldn't take a chance. You may get updates occassionally but best bet is to move to 12.1



  • 13.  RE: Not downloading and installing recent updates

    Posted Apr 15, 2015 08:09 AM
    While it is understandable that 11.x is at end of life, SEPM should notify the user of this in a clear fashion so they can take action. I had three PC's all without any updates since Jan 2015, since there is little obvious notification. It was only when I looked in more detail that I became aware of the issue and updated. I suspect that there are a large number of users out there who think they have SEPM protection working but do not.


  • 14.  RE: Not downloading and installing recent updates

    Posted Oct 15, 2015 11:47 AM

    I am re-buliding a machine and I have to temporarily install v11.0 .

    I have just got the go ahead to upgrade next week.

    How do I get the January 05, 2015 definitions?

    Thanks.