Endpoint Protection

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  • 1.  Not Installed

    Posted Dec 20, 2011 09:49 PM

    hi;

    i would like to know, why is antivirus status, firewall status, sonar status, download protection status, Network Intrusion Prevention, Browser Intrusion Prevention IE, Browser Intrusion Prevention FF, and Tamper Protection Status "not installed". It will happen for a couple to months after it is being stalled on the system. thanks for any help!

    best regards;

    ishmael



  • 2.  RE: Not Installed

    Broadcom Employee
    Posted Dec 20, 2011 10:37 PM

    do you see any of the services stopped on the client system?



  • 3.  RE: Not Installed

    Posted Dec 20, 2011 11:16 PM

    yes! if not all, some of the services were stoped



  • 4.  RE: Not Installed

    Broadcom Employee
    Posted Dec 20, 2011 11:33 PM

    if Autoprotect is stopped, there is chance that download, SONAR , AV will shows the message.



  • 5.  RE: Not Installed

    Trusted Advisor
    Posted Dec 21, 2011 06:46 AM

    Hello,

    As per my knowledge, that sounds similar to this Issue.

    Check the Articles Below:

    Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed"

    http://www.symantec.com/docs/TECH93564

    Symantec Endpoint Protection client displays "No Symantec protection technologies are installed."

    http://www.symantec.com/docs/TECH131595

     
    Hope that helps!!


  • 6.  RE: Not Installed

    Posted Dec 21, 2011 09:20 AM

    Are you using 12.1 or 12.1 RU1?



  • 7.  RE: Not Installed

    Posted Mar 01, 2012 09:26 AM

    Same problem for us.. we are to see all the features in client console.. but when we generate the client report we are seeing that Network Intrusion Prevention  is not installed.

    But NTP and IPS definitions are up to date.. We are using SEPM 12.1 RU1 and 11.0.6300.803 for clients..