Endpoint Protection

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  • 1.  Not receiving daily reports (SEP 12) Windows 2008 64 BIT SEPM

    Posted Jan 24, 2013 01:23 PM

    I am not receiving my daily or weekly reports from Symantec, I did change my password a coupl of weeks ago, but I did reflect the change in the e mail server properties. Everytime I try to send a test e mail it fails as pictured. Ideas?



  • 2.  RE: Not receiving daily reports (SEP 12) Windows 2008 64 BIT SEPM

    Posted Jan 24, 2013 01:26 PM

    Are you using a relay server or the built-in one in SEPM?

    if using a relay, can you check its log to see what's going on?



  • 3.  RE: Not receiving daily reports (SEP 12) Windows 2008 64 BIT SEPM

    Posted Jan 24, 2013 01:34 PM

    The one built into SEPM, I put in all of the credentials of my exchange server and my account information which has Domain admin rights.



  • 4.  RE: Not receiving daily reports (SEP 12) Windows 2008 64 BIT SEPM

    Posted Jan 24, 2013 01:40 PM

    Try putting in the relay server name by FQDN or by IP address



  • 5.  RE: Not receiving daily reports (SEP 12) Windows 2008 64 BIT SEPM

    Posted Jan 24, 2013 01:41 PM

    Does it work if you try to send it over SSL port with option: "Require the server to use a secure connection (SSL)"?



  • 6.  RE: Not receiving daily reports (SEP 12) Windows 2008 64 BIT SEPM

    Posted Jan 24, 2013 01:44 PM

    I did, it did not go anywhere. I can send reports ok, but can not complete that test.



  • 7.  RE: Not receiving daily reports (SEP 12) Windows 2008 64 BIT SEPM

    Posted Jan 24, 2013 01:44 PM

    No, fails even faster.



  • 8.  RE: Not receiving daily reports (SEP 12) Windows 2008 64 BIT SEPM

    Posted Jan 24, 2013 01:49 PM

    And you also added port 25 (or whatever you use?)

    In SEPM 11.x you didn't need to add the port (unless you used a different one) but now it requires it



  • 9.  RE: Not receiving daily reports (SEP 12) Windows 2008 64 BIT SEPM

    Posted Jan 24, 2013 01:58 PM

    hmm, under user name and password are you putting the account details of the account on the email server? - you mentioned the domain account? - have a look here:

    http://www.symantec.com/business/support/index?page=content&id=TECH104394



  • 10.  RE: Not receiving daily reports (SEP 12) Windows 2008 64 BIT SEPM

    Posted Jan 24, 2013 02:02 PM

    Would seem something changed on your relay server because SEPM can't talk to it. Does your relay server require a different set of creds?