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Not recognizing Cleaning Tape in Autoloader

Created: 29 Jan 2005 • Updated: 21 May 2010 | 4 comments

I am ruuning Backup Exec 9.1 with an HP SSL1016 DLT Autoloader with 16 tapes in it.

I have configured the autoloader with a cleaning tape in slot 1 and have inserted the tape into that slot.

In BUExec, Slot one is designated as a cleaning slot, but the properties do not show it as a cleaning tape. The Media Property is set to DLT CLN, but the description does not come up as CLN:xxxx as I expected.

I ran an Inventory job, but this did not change anything.
If I Right Click on Slot 1, I get only Scan, Import, Export, Refresh and Properties. On all other slots I get all options.

How do I get the system to recognize the media as a cleaning tape?

Comments 4 CommentsJump to latest comment

Scott Paul's picture

> Reconfigure the cleaning slot using following
> technote:
>
>
>
>
> http://seer.support.veritas.com/docs/234480.htm

I already configured it that way, and tried it again, but the media still does not get a CLN: XXXX label.

Scott Paul's picture

It seems that taking away emailing tech support isn't working for the customer since I can't seem to get any answers regarding problems on a product I have had for less that 3 months.

Is there someone from Veritas who can take the time and support this product?

Ameet Thakkar's picture

In order to troubleshoot the issue, kindly carry out the following steps.

How to disable, delete, and then again re-enable a device in Backup Exec 9.x


http://seer.support.veritas.com/docs/268626.htm


How to recreate tape drives and autoloaders in VERITAS Backup Exec (tm) for Windows Servers


http://seer.support.veritas.com/docs/192144.htm


Uninstall the existing device drivers and reinstall the latest Veritas drivers. Run tapeinst.exe to install Veritas driver.
"TAPEINST.EXE" is located in the directory x:\Program Files\VERITAS\Backup Exec\NT (TAPEINST.EXE" is an automated installation application for installing tape device drivers )

http://seer.support.veritas.com/docs/199881.htm



VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)


http://seer.support.veritas.com/docs/273853.htm

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As an additional reference, kindly refer the following technote and re-configure cleaning job.

How to configure and submit cleaning jobs for autoloaders in Backup Exec 9.x and 10.0 for Windows Servers

http://seer.support.veritas.com/docs/257265.htm

We hope this helps.