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Not sure if this is related, but...

Updated: 21 May 2010 | 23 comments
Bryan S's picture
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This issue has been solved. See solution.

I have a server in a remote location, and it is intermittently dropping its connection, when I was able to access  that server, I saw the following in the window. I need to know if this can be the cause of it dropping from the Network, this is a server with SEPM 11.5 on it...

Netlogon1.JPG
The listed files were caught in the  C:\DATA\NETLOGON folder.
Please assist.

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Saeed's picture
27
Oct
2009
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 Hi Update to the latest

 Hi Update to the latest rapid release & check.

Here is the link :  http://www.symantec.com/avcenter/rapidrelease.download.html  


IF still the same issue then contact Tech support

If a forum post solves your problem, please flag it as a solution. If you like an article, blog post or download vote it up.
 

Bryan S's picture
27
Oct
2009
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Rapid release

OK, but why?

Vikram Kumar-SAV to SEP's picture
27
Oct
2009
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 By Default when a computer

 By Default when a computer is found attacking the IPS blocks it for 600 secs (10 mins)
So as there were infection on this computer and it might be trying to attack other computers so its IP address was blocked by them for 600 secs.

Bryan S's picture
27
Oct
2009
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This is occuring often, like 4-5 times a day

...and knocking the users who report to that server offline. When it blocks the others, it also blocks me from getting to it. I think it is a good idea to exclude the C:\DATA\NETLOGON folder from  the realtime scan and run a full scan on this machine nightly. Thoughts?? Comments?

Vikram Kumar-SAV to SEP's picture
27
Oct
2009
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Exclusing Netlogon doesn't

Exclusing Netlogon doesn't look a good idea.
As netlogon is shared to everybody if thats infected everybody's infected. 

In SAV 10.x you had liberty to do so but not in SEP.Once you put it in centralized exception it is excluded from all scans.

Rather I would suggest you to Edit the IPS policy in SEPM go to Settings and Uncheck "automatically block attackers IP ........"

Run full scan and all make sure this computer is clean and you are not getting any IPS Pop-ups or IPS logs complaining about this server.
Set the IPS policy back to block attackers IP.

Bryan S's picture
27
Oct
2009
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How do I do this?

Rather I would suggest you to Edit the IPS policy in SEPM go to Settings and Uncheck "automatically block attackers IP ........"

Set the IPS policy back to block attackers IP.

?

Bryan S's picture
27
Oct
2009
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Got the first part in intrusion prevention

But, the second part, how to I designate it to block that one specific IP???

Prachand's picture
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Oct
2009
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(No subject)

ips1.JPG

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Vikram Kumar-SAV to SEP's picture
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Oct
2009
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Prachand's picture
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Oct
2009
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Title: 'Symantec Endpoint

Title: 'Symantec Endpoint Protection Manager - Intrusion Prevention - Policies explained'
Document ID: 2008032011043948
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008032011043948?Open&seg=ent

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Vikram Kumar-SAV to SEP's picture
27
Oct
2009
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 Well you can Exclude a host

 Well you can Exclude a host in IPS. In that way AV will work on that PC but IPS won't once PC is cleaned you can remove that server from Excluded host.

Bryan S's picture
27
Oct
2009
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OK, Got the block for 600 seconds part down...

But, what if I want to block the offending IP, say the attack came from 10.1.2.4, the active response is now disabled, and I won't have to wait 600 seconds for the infected machine to come back to life, but I still want to block the culpirit pc from accessing it again. I would like to ideally block out ip 10.1.2.4.

How can I do this? The option I see, ALLOWS traffic from it, I would like to do the opposite.

Thank you.

Vikram Kumar-SAV to SEP's picture
27
Oct
2009
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 Is the attacking computer on

 Is the attacking computer on your network ?
If yes then patch it and clean it first.
 
If not then in the excluded host list give the range of IP address you use in your network.
In this case only outsiders IP address will be blocked.

Prachand's picture
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Oct
2009
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You can chnage the wait time

You can chnage the wait time from 600 seconds to whatever you want.

Automatically block an attacker's IP address : Blocks all the communication from a source host for the specified number of seconds when the client detects an attack. For example, if the client detects a denial-of-service attack, the client blocks all traffic from the originating IP address. This feature is also called active response.

 

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Bryan S's picture
27
Oct
2009
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I disabled the Active response, and pushed the policy

and pulled it from the client end on the server, yet the timing out still occurs. I have also downloaded and ran the latest rapid release definitions.

Vikram Kumar-SAV to SEP's picture
27
Oct
2009
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1. Make sure policy is

1. Make sure policy is assigned to the group in which you have that server
2. Make sure client has updated the policy -right click-update policy
3.Make sure the clients are in Server Control and not in Client Control.

Bryan S's picture
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Oct
2009
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First 2 I got....

Number 3, not so much...

3.Make sure the clients are in Server Control and not in Client Control.

How is this done?

Prachand's picture
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Oct
2009
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(No subject)

bra.JPG

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Bryan S's picture
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Oct
2009
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Yes, that is how I have it...This is a Windows 2003 with NTP...

...enabled I want to disable it, but then the client freaks out, and is red and says this has problems, and tells me to fix it, with a giant fix button. How can I make it so I can disable the NTP on this box and not have that warning?

Vikram Kumar-SAV to SEP's picture
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Oct
2009
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The option was easier in Pre

The option was easier in Pre MR3 versions just uncheck Teefer2 but now you can do itwith policies.

In the firewall policy ADD a  blank rule and move it to the top ( allow all)
thus firewall is OFF
In the Intrution prevention policy as shown the above policy settings uncheck
all of them
Enable IPS, Enable Port Scan, Enable DOS..

Bryan S's picture
27
Oct
2009
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Hmmmm, The ping to the External IP...

and the Server IP died down at the same time...I wonder if that is anything to do with SEP now.

Ashwini Dube's picture
04
Mar
2010
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Exemption from "Block attacker's IP"

I am new to SEP - but my problem looks similiar to the one mentioned above.

I have Intrusion Prevention policy set to block attackers' IP after 600 Secs and I am bound to follow that policy. I have couple of backup servers which tries to initiate connection with the client and this can stretch upto 30 mins - therefore identifying the backup server as attacker's IP - it blocks the client and hence terminates the connection with the backup server. Please suggest a solution to overcome this problem.

I can think of couple of options:
1. Exclude host.
2. Add the port details (Client/Server port used for communication) in the "Network Services" section.

Grant_Hall's picture
04
Mar
2010
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 Hi Ashwini and welcome to

 Hi Ashwini and welcome to the SEP team,

Just wanted to let you know that you posted on a thread that has already been solved, so a lot of our users will ignore it. I want you to get the most help you can so you should open a new thread for you subject and then provide a link back to this one if you feel that it is relevant.

Thanks,
Grant-

Please don't forget to mark your thread solved with whatever answer helped you : )