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Not the usual Java VM exit code problem: The Java Virtual Machine has exited with a code of 1, the service is being stopped.

  • 1.  Not the usual Java VM exit code problem: The Java Virtual Machine has exited with a code of 1, the service is being stopped.

    Posted Dec 29, 2009 02:22 PM
    We setup a new server for a new client running SBS 2003.
    We purchased and installed SEP (11.0).  We get no errors during the install process, but when we are unable to login to the management console because the SEPM service is not starting.  Looking in the event log, I get the following message from semsrv with event ID 4096: The Java Virtual Machine has exited with a code of 1, the service is being stopped.

    It's not the usual '-1' code I see in all the other forum messages.
    After uninstalling, reinstalling, beating my head against the wall, etc...  I gave up for a few days and continued with the project.
    Another tech called me saying their blackberry software was having problems.  I dug into that and found that Java was the problem.

    I installed the older JRE1.5 software and blackberry started running.  So I decided to revisit SEP to see if that fixed it.  No joy.

    The scm-server-0.log doesn't give me anything useful:

    2009-12-29 11:05:24.457 SEVERE: ================== Server Environment ===================
    2009-12-29 11:05:24.457 SEVERE: os.name = Windows 2003
    2009-12-29 11:05:24.457 SEVERE: os.version = 5.2
    2009-12-29 11:05:24.457 SEVERE: os.arch = x86
    2009-12-29 11:05:24.457 SEVERE: java.version = 1.5.0_15
    2009-12-29 11:05:24.457 SEVERE: java.vendor = Sun Microsystems Inc.
    2009-12-29 11:05:24.457 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2009-12-29 11:05:24.457 SEVERE: java.vm.version = 1.5.0_15-b04
    2009-12-29 11:05:24.457 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2009-12-29 11:05:24.457 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2009-12-29 11:05:24.472 SEVERE: java.user = null
    2009-12-29 11:05:24.472 SEVERE: user.language = en
    2009-12-29 11:05:24.472 SEVERE: user.country = US
    2009-12-29 11:05:24.472 SEVERE: scm.server.version = 11.0.4202.75
    2009-12-29 11:05:27.176 SEVERE: ================== StartClientTransport ===================
    2009-12-29 11:05:27.691 SEVERE: Schedule is started!

    That's it.  No java errors that I can see.

    Any pointers on what to do next?




  • 2.  RE: Not the usual Java VM exit code problem: The Java Virtual Machine has exited with a code of 1, the service is being stopped.
    Best Answer

    Posted Dec 29, 2009 02:25 PM
    Hi

    Please follow the following document and it should take care of the issue 

    http://service1.symantec.com/support/ent-security.nsf/docid/2007100309555748


  • 3.  RE: Not the usual Java VM exit code problem: The Java Virtual Machine has exited with a code of 1, the service is being stopped.

    Posted Dec 29, 2009 02:53 PM
    That fixed it.  Thank you for your quick response.  I can't believe I missed the catalina.out log...


  • 4.  RE: Not the usual Java VM exit code problem: The Java Virtual Machine has exited with a code of 1, the service is being stopped.

    Posted Dec 30, 2009 01:10 AM
    If your problem got solved I request you to mark the post which helped you to solve the problem as solution so that it will be helpful for the future visitors in the form.